Hi I need urgent help. I was part of a Family plan and decided to get myself a Premium Account and paid for the year subscription as a birthday pressent to myself.
Problem now, the main member of the family has my Premium account and I cannot accessz my music anymore.
I also logged in with my own email and I suddenly have two Premium accounts, the Family Members main account and my own. I cancelled the one subscription but need a refund. I also cannot make my account (on the family) a stand alone because the email has already been linked to an account.
I bought a years subscription, does that mean I will be without my music for a solid year?!?! HELP!!!!
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Thanks for the response @awesomemac. I’ve sent a request for assistance and will await a response from the devs.
The original owner of the family account cancelled their subscription without telling me and his account went to a free version. However, I was still signed into the account when I bought my Premium Sub. I used my own credencials when I bought it, but obviously something went wrong and I now have two accounts I cannot use.
