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i want refund 19.99€ because someone has hacked my gmail and wabt a refund


I want my refund 

Best answer by Nina Nebo

 

Hi @makhs !

As I can see ,your payment method is Apple !?

Note: If you choose to pay through your mobile provider or using an in-app purchase, all payment issues will need to be queried with that provider .

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4 replies

Leonídia.Deezer
Alien SuperStar
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Hi @makhs, thank you for your message.

As the Community is an open internet forum, and we prioritize your security, we do not request personal data here

Please get in touch with our Deezer Support Team and one of our agents will check your account in the system and let you know if you are eligible for a refund. 

 

To speed up the process, please provide them with a screenshot of your most recent payment on the plan.

 


  • Author
  • Runaway Baby
  • 1 reply
  • December 22, 2023

Here is the last receipt and I am eligible to refund 


Nina Nebo
Deezer Legend
Forum|alt.badge.img+14
  • Deezer Legend
  • 5442 replies
  • Answer
  • December 22, 2023

 

Hi @makhs !

As I can see ,your payment method is Apple !?

Note: If you choose to pay through your mobile provider or using an in-app purchase, all payment issues will need to be queried with that provider .


GropplerZorn
Deezer Legend
Forum|alt.badge.img+18
  • Deezer Legend
  • 1211 replies
  • December 22, 2023