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Why was the plan price changed without prior notice?

  • April 25, 2023
  • 1 reply
  • 27 views
A
Tiny Dancer

The charges on my credit card had gone up from paying 195Php to $17.99.

I just checked my email & see that I didn’t get any prior notice on this.

Why the big jump and why weren’t there any comms about it?

I think that every consumer deserves to learn about this massive jump sooner.

Also, for one like me who happen to notice this 3 months after, I think that I deserve refund.

Best answer by Yula

Hello @Alex Canapi, we always send communication before a price change, 

do you know when your subscription changed price? 

If you want a refund you need to contact our Costumer Care team here: 

https://support.deezer.com/hc/en-gb/requests/new

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Yula
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  • Yula
  • Moderator
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  • Answer
  • April 27, 2023

Hello @Alex Canapi, we always send communication before a price change, 

do you know when your subscription changed price? 

If you want a refund you need to contact our Costumer Care team here: 

https://support.deezer.com/hc/en-gb/requests/new

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