Everytime I listen to my music during my work or anywhere it just stop playing and have go back and restart the song again this keep happening every time when I listen to my play list
Answered
why is my music keep going off as i listen to it
Best answer by GropplerZorn
Jesse Zvonik wrote:
Android
Not quite the details
This can happen if you have battery optimization enabled for the app, or if you're using a task killer, if there's a bug of some sort, or if you're streaming and you lose your data connection.
If I was you, the first thing I'd do is I'd uninstall and reinstall the app. You won't lose your music if you do this, although if you've downloaded any music for offline play you'll lose that when you uninstall and will have to download it again. The rest of your library won't be affected. I'd then check to see if the music still pauses. If it doesn't, it's fixed.
If it still pauses, I'd check the app details and make sure under battery that I've not got battery optimization enabled for deezer. I'd also check that there were no task killer apps on the phone. If there were, they'd get uninstalled as they're unnecessary.
If it still pauses after that, I'd contact deezer support. The link is here → https://support.deezer.com/hc/en-gb
Good luck.
+5- Deezer Legend
- 1474 replies
Hi
- On which device are you using Deezer? Mac, pc, Android, iOS or something else?
- And if it is on a phone or tablet, it could be possible that Deezer doesn’t play in the background.
So, please tell us more 😀
1 person likes this
+17- Deezer Legend
- 1023 replies
- Answer
Jesse Zvonik wrote:
Android
Not quite the details
This can happen if you have battery optimization enabled for the app, or if you're using a task killer, if there's a bug of some sort, or if you're streaming and you lose your data connection.
If I was you, the first thing I'd do is I'd uninstall and reinstall the app. You won't lose your music if you do this, although if you've downloaded any music for offline play you'll lose that when you uninstall and will have to download it again. The rest of your library won't be affected. I'd then check to see if the music still pauses. If it doesn't, it's fixed.
If it still pauses, I'd check the app details and make sure under battery that I've not got battery optimization enabled for deezer. I'd also check that there were no task killer apps on the phone. If there were, they'd get uninstalled as they're unnecessary.
If it still pauses after that, I'd contact deezer support. The link is here → https://support.deezer.com/hc/en-gb
Good luck.
G
1 person likes this
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.