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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
October 22, 2020
F.A.Q.

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

  • October 22, 2020
  • 206 replies
  • 18660 views
I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

Have you paid for your subscription? Are you still seeing adverts and being asked to subscribe? :free:
Do not panic and please try the following quick fixes.

 

Have you just setup your payment 📲


Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:

  1. Tap on Favorites :heart:
  2. Tap on Settings ⚙
  3. Then click on My account
  4. And then Log out

To log out of deezer.com and desktop app, click on your profile picture (top right)  and select Log out.
 

There may be a problem with the payment 💳


It’s really easy to see if there has been a problem with your payment: check your email!
We’ll let you know if anything hasn’t worked.

You can also check your bank statement to see if you were charged by Deezer. If not, chances are there was a problem with the payment and you can just subscribe again.
 

Has the subscription expired ⏰


Have a quick look on your Subscription page for any notifications:
On the app:

  1. Head to Favorites :heart:
  2. Tap on Settings ⚙
  3. click on My account
  4. Then click on Manage my subscription

On Deezer.com and Desktop app:

  1. Click on your profile picture (top right)
  2. Click on Account Settings
  3. Your subscription plan information will show when you click on Manage my subscription
     

Logged in with the right account? 🤔


It’s possible to create multiple Deezer accounts, you just need a different email address for each account. Please check that you’ve logged in with the correct account that has your paid subscription.

If you’re not sure which email you used to create an account, an easy way to test is:

  • Try recovering the password for each of your email addresses
  • If an account exists, you’ll be sent an email with a new password.
     

If you paid via Itunes, please check this topic 
 

Still not working? 🚨🆘


Sometimes a bug might come up. Have a look at our News and Announcements section just in case something is affecting you. Otherwise, contact our Deezer Support Team.

    206 replies

    Show previous replies
    Roadie
    AstenF
    Roadie
    March 14, 2021

    Hello, so long story short i have a monthly subscription through Hrvatski telekom a croation Tcom and when they activated my deezer premium it lasted a day and then just went to deezer free. I called them and they said that in their system everything is fine and i should have my deezer premium but i still have deezer free. I even checked on my account it says that my subsription plan with Croatian telekom has expired… what should i do now?

     

    One Hit Wonder
    Cheekydave634
    One Hit Wonder
    March 15, 2021

    I'm a premium customer yet my favourite artists have all disappeared,can only skip a maximum off 6 tracks,adverts keep showing 

    Could this please be resolved else I will cancel very soon

    Thankyou very much 

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    March 16, 2021

    Hi @Cheekydave634 It seems that you are logged in the wrong account. Please check the info above in this topic in order to login with the right information. Otherwise you can get in touch with our Deezer Support Team and one of our agents will help you.
    Thanks :)

    One Hit Wonder
    Rosealyn Dreuitt
    One Hit Wonder
    March 23, 2021

    I made a payment for my subscription but it's telling me to still subscribe 

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    March 24, 2021

    Hi @Rosealyn Dreuitt please check the info above in this topic in order to check what might be the problem with your payment. Or you can contact our Deezer Support Team
    Thanks :)

    Roadie
    Christophe1987
    Roadie
    March 26, 2021

    Dear,

    I flew days ago, I made the subscription to premium with the promotion of 3 month free. I did 2 times the subscription, but still on free deezer. I also made a logged off and logged in. But still the same.  Can someone see if my account is active in premium please?

    Have a nice day.

    Roadie
    JulesBln
    Roadie
    March 26, 2021

    Why am I hearing adverts on my premium account? Recently happened on a podcast but was definitely  a sponsor thing. American podcast and German adverts. Annoying. 

    Roadie
    AndreyMai
    Roadie
    March 26, 2021

    My deezer account has been switched to free verion.

    I see this message in notification pane: 

    You have switched to our free version. Enjoy your favourite music in shuffle mode.

    17 MINUTES AGO

     

    The last transaction was 19/03/2021, 255.0₽

     

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    March 26, 2021

    Hi @Christophe1987 please check the info above on this page first to check what might be wrong. Otherwise contact our Deezer Support Team and one of our agents will be able to help you.

    Thanks :relaxed:

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    March 26, 2021

    Hi @JulesBln you might be connected to the wrong account. Please check the info on this page and follow the steps suggested under “Logged in with the right account?”.
    Let me know if that works :)

    Show more replies
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