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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
October 22, 2020
F.A.Q.

I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

  • October 22, 2020
  • 206 replies
  • 18660 views
I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

Have you paid for your subscription? Are you still seeing adverts and being asked to subscribe? :free:
Do not panic and please try the following quick fixes.

 

Have you just setup your payment 📲


Sometimes, it can take a few minutes for the system to update your account status after making a payment.
Please wait a couple of minutes and then follow the steps below to log out and then log in again.
On the app:

  1. Tap on Favorites :heart:
  2. Tap on Settings ⚙
  3. Then click on My account
  4. And then Log out

To log out of deezer.com and desktop app, click on your profile picture (top right)  and select Log out.
 

There may be a problem with the payment 💳


It’s really easy to see if there has been a problem with your payment: check your email!
We’ll let you know if anything hasn’t worked.

You can also check your bank statement to see if you were charged by Deezer. If not, chances are there was a problem with the payment and you can just subscribe again.
 

Has the subscription expired ⏰


Have a quick look on your Subscription page for any notifications:
On the app:

  1. Head to Favorites :heart:
  2. Tap on Settings ⚙
  3. click on My account
  4. Then click on Manage my subscription

On Deezer.com and Desktop app:

  1. Click on your profile picture (top right)
  2. Click on Account Settings
  3. Your subscription plan information will show when you click on Manage my subscription
     

Logged in with the right account? 🤔


It’s possible to create multiple Deezer accounts, you just need a different email address for each account. Please check that you’ve logged in with the correct account that has your paid subscription.

If you’re not sure which email you used to create an account, an easy way to test is:

  • Try recovering the password for each of your email addresses
  • If an account exists, you’ll be sent an email with a new password.
     

If you paid via Itunes, please check this topic 
 

Still not working? 🚨🆘


Sometimes a bug might come up. Have a look at our News and Announcements section just in case something is affecting you. Otherwise, contact our Deezer Support Team.

    206 replies

    Show previous replies
    Roadie
    AlejandraVillatoro
    Roadie
    November 24, 2021

    Hello, I subscribed earlier today for Deezer premium and it’s not working. How is it possible. Please help or just refund me my money so I can subscribe to Spotify... 

    GropplerZorn
    Superuser
    GropplerZorn
    Superuser
    November 24, 2021

    Hello, I subscribed earlier today for Deezer premium and it’s not working. How is it possible. Please help or just refund me my money so I can subscribe to Spotify... 

    Hello Alejandra, this forum is full of folks who are happy to try to help, but most of them are fellow subscribers like yourself.
     

    Have you submitted a ticket to deezer support? They are the ones who are most likely to be able to solve your issue.

    In the meantime, more information is usually helpful. How did you subscribe, through the deezer website or through the Apple Store?

    Did your subscription appear to go through? You have an account? What isn’t working?

    Deezer Legend
      Jaime.Deezer
      Community Manager
      Jaime.DeezerAuthor
      Community Manager
      November 25, 2021

      Hi @AlejandraVillatoro as @GropplerZorn mentioned, please contact our Deezer Support Team and one of our agents will be able to help.
      Thanks :)

      Roadie
      Sydney
      Roadie
      November 26, 2021

      Good day

      I currently paying monthly premium and  my music that i downloaded over the years is no longer there and I am asked to subscribe.

      Regards

      GropplerZorn
      Superuser
      GropplerZorn
      Superuser
      November 26, 2021

      Good day

      I currently paying monthly premium and  my music that i downloaded over the years is no longer there and I am asked to subscribe.

      Regards

      Hello Sydney,

      Your downloads disappearing leads me to believe that your account might be at a deezer free status.

      Are you able to check to see your account status? That feels like a good place to start troubleshooting. 
       

      Or if you prefer, you can just submit a ticket to deezer support.

       

      G

      Deezer Legend
        Roadie
        Derick.Torr
        Roadie
        December 25, 2021

        Hello, I’m a long time member of Deezer however I subscribed Premium last December 21 using apple device and its not working. Because its already frustrating so I subscribe again as yesterday as Deezer Family and it’s not working again. I did submit 2 times in support but still same problem. 

        account: Derick.Torr 

         

        Please help me resolve this issue at soonest.

        Thank you.

        Roadie
        Nikita Solovyev
        Roadie
        February 26, 2022

        Can I get a refund for a paid subscription?

        Yula
        Deezer Staff
        Yula
        Deezer Staff
        February 27, 2022

        Hey @Nikita Solovyev, you can request a refund to our Support here: 

        https://support.deezer.com/hc/en-gb/requests/new

        (She/her) add your pronouns to your signature!
        Roadie
        staticall
        Roadie
        March 5, 2022

        Good day!

         

        Is there any announcement or news about subscriptions disappear in Russia? I was looking through “About us”, “Press”, different pages and no luck. I get why that possibly happened. But is it temporary? Or forever? Or what? Is there any possible solutions (aside from ludicrous stuff, like impeach current president)? If it’s temporary, what’s the end date? Will my previous subscription be reinstated after this mandatory time period passes? Is there any place where i can see updates and stuff?

         

        I’m asking this here because i didn’t receive any kind of notification (email, top bar notification, even no alert in my subscriptions page, just - poof! - and i’m free user). This change was like a bolt from the blue.

        Roadie
        George11
        Roadie
        March 29, 2022

        Have been using Deezer for almost 10 years.

        Today all of a sudden, I open the app and find myself with my subscription canceled mid month (after it was paid 2 weeks ago) and having to pay 11€, so 3.5€ more than usual to make a new subscription. Thank you Deezer

        Show more replies
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