Deezer Student

Hello, I’d like to subscribe to the student Offer but I can’t because it tells me that I can’t have access to this offer and I have to pay the « normal » one. 
It don’t even asks me for a « scolarity proof paper ». 

Can you help me please?

I am 19, and student at the ISG Business School in France.

Thanks in advance

Best regards 

Hello @berenice0810, make sure your birthday date on Deezer corresponds to the real one, that could be the reason why you cannot access it. If that’s not the case, just get back to us  I’ve move your message to this topic with the most common questions regarding the Deezer Student offer.

Have a nice day

Hello,

My request for the student offer has been approved, I received it by email. 

When I click on the link I can’t pay and on my account I can’t find the student offer.

Can you please send me the process to get my student offer and to pay ?

I’m in Australia.

Thank you.

Hello @meloody.s, I think the reason is that you probably applied for the Student offer from France and that you’re now in Australia? The process can be a bit tricky, I think you should get in touch with our customer support team so that they have a look at your account and provide you with some help.

Have a nice day and enjoy Australia 

Hi :) 

I just wanted to know, why doesn't South Africa have Deezer Student anymore. Is there anyway it can be brought back. 

Kind regards 

Broke Student Kay 

@Karabo.Kekana Hello Broke Student Kay (I’ve been there ), it should be back already, as you can see in the article, your country is part of the list of eligible countries for the offer. Don’t hesitate to get back to us if that’s still not the case for you, you can also have a look at the article above for the most common questions about the Student offer.

Have a nice weekend!

i have been sent my renewal email for student subscription but i can't renew it as my college has became ineligible for some reason. How can you justify this? I've been using the student subscription for 2 years at the same institution so what has happened?

First I would check the following : 

1. Ask your institution if they know something about it . 
2. If you are above the age of 25 you won’t be eligible for the offer . See below : 

To qualify for Deezer Student, you must be:

• Enrolled at a college or university in an eligible country (this also applies to study abroad students).
• Aged between 18 and 25 years old.
• Based in: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Denmark, France, Germany, Hungary, Indonesia, Israel, Italy, Malaysia, Mexico, Netherlands, Philippines, Poland, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, the United Kingdom or the United States

Hello @Helen2386, we do not decide which college is eligible or not, we work with our partner SheerID. However it does sound strange, you got a message saying explicitly this was the reason why you couldn’t subscribe? Feel free to get in touch with our customer support team so that they can have a look, and feel free to let us know how it goes.

I recently had to get a new card as i had lost my old one and i forgot to update it on deezer. now when i try to activate a student plan with my new card it says ‘you are no longer eligible for this special offer’ dispite having only used this offer for a few months