Hello,
Currently, we have a Family subscription with five members. We now only need a subscription for two members, so we’d like to switch to the Duo plan. If I remove the additional members from our Family subscription, leaving only two, am I able to safely transition to the Duo plan while retaining both remaining members and all their favorites and saved settings?
Thanks for your help.
Best answer by Noam Asulin
Hi
If those 2 members have independent accounts (Meaning they were added with their own email address) all you have to do is canceling the current subscription , wait for the next billing date and resubscribe again to the due option . You won’t lose any of your data
+14Hi
If those 2 members have independent accounts (Meaning they were added with their own email address) all you have to do is canceling the current subscription , wait for the next billing date and resubscribe again to the due option . You won’t lose any of your data
I have family account and i want switch to duo, we use all 1 email address... Can i choose wich accout i want to keep? Do i lose my data and playlists ?
+18I have family account and i want switch to duo, we use all 1 email address... Can i choose wich accout i want to keep? Do i lose my data and playlists ?
You can simply remove those members you don’t want to be part of the Duo account before switching plans. Keep the one member.
No, you won’t lose data or playlists.
How to remove members → https://support.deezer.com/hc/en-gb/articles/206096911-Delete-Or-Remove-A-Deezer-Family-Member
Help with Duo accounts is here → https://support.deezer.com/hc/en-gb/articles/16545519017885-Deezer-Duo
Should be simple. Good luck.
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