When choosing a song, a random track starts to play instead

I had same issue, but with lists.  After a while I saw there is a way to turn off random, however when I go to another list it gets back to random by default. Annoying.

Suggestion: Put the random selection button near the play button while in list view, as for now I have to change screen to remove the random and then back to list view to confirm it is off.

If I play a specific album it seems OK, so far I see this behavior only with lists.

thanks for your feedback @cvcby 

Hi, I am member of a premium package, and suddenly I can’t play a song i want, deezer will play any other random song, I AM PREMIUM, and still, can someone help? it’s very frustrating.

Hello @julio_rosu this is a well known issue with Family members in the US.
Our team is investigating in order to find a permanent fix and you can enjoy all your Premium features again.
Apologies for all the inconvenience and I hope it is fixed soon.
Thanks for your patience

Thank you, you don’t know, it is really frustrating. I had not problem at the beginning, even though I have my independent account but being part of the family plan. But suddenly one day it stopped working, so I deleted the app, but my friend has paid all these months for the family plan just for him and me, so I’d like to fix the problem so I can come back and use it. I really hope you can help, thanks so much for replying. @Jaime. 

@julio_rosu in order to help with the investigation, our developers asked if you could provide the following information:
- Searched song and URL link if it is possible
- platform (iOS/Android/Web) and device (phone/tablet/PC)
- Deezer app version

Thanks :)

sure, I looked for the son ‘t-shirt weather’ and here the URL, I tried to play it, but instead it played ‘Wyoming’ by the same band, ‘The Lucksmiths’

-https://www.deezer.com/search/t-shirt%20weather

-https://deezer.page.link/vCaBaPx4bkuFkQru6

-on my laptop or Iphone, I have IOS, iphone 13, most recent update.

deezer app, phone or tablet it wont work, here’s a screenshot where it says I’m an independant account of a family plan.

-What else can I do to help you, so you can help me?

Thank you.

julio.rosut@gmail.com (that’s my email I’m subscribed with)

Hi @Jaime. it’s been 7 days, any update? Any help? what can I do? is it fixable or should we just cancel the subscription? what do I do? 

Hey @julio_rosu I have asked again and our devs mentioned that it is still under investigation but there is not an immediate fix right now and will take more time.
Apologies for the inconvenience

@Jaime.So, do I just wait? And still paying family plan? like, there’s gonna be a solution at some point? HELP