One Hit Wonder

Answered

When choosing a song, a random track starts to play instead

Forum|Forum|7 years ago
October 24, 2018
37 replies
2866 views

It started only recently. But when i want to choose specific song sometimes it happens, that completely random song starts to play, insted of the one that i picked. And after i press on the song that i wanted to play again it's okay.

Best answer by Pia.Deezer

Hello @Bogdan Chadkin it sounds like you are simply logged into the wrong Deezer account - a Deezer Free account. Please log out and then log in with your Deezer PREMIUM email address and password.

Then you can play the songs you want to play :slight_smile:

Please let us know if you need any further help.

Show previous replies

F

frazer

Roadie

Yesterday I could choose the individual song I wanted to listen to on iPad, but today it says I can only listen to a playlist in shuffle mode. Why is that?

B

Becky Haysom

Roadie

Why hass my account changed from my original account without me signing or agreeing to change anything. Since my update on my mobile went through Deezer has changed the access to my account. I use to be able to pick songs also shuffle my play list that i created for different things like my kid's playlist and now when i play their list it plays one kid track then rap music that i wouldn't allow my kids to listen to with swearing in. Not impressed.

B

Bogdan Chadkin

Guitar Hero

Here when I click to the first track the second one is started playing

On the second → the first one

On the forth → the fifth one

https://www.deezer.com/us/artist/2888/top_track

You also need a bug report section. I caught a few bugs lately.

B

Bogdan Chadkin

Guitar Hero

This is very annoying behaviour from paid service! I can’t play specific track. Random one is playing.

https://www.deezer.com/us/artist/522224/top_track

Rudi

Ultimate Superstar

Hi there @Bogdan Chadkin

Thanks for letting us know. In what device/OS is this happening?

Have you tried reinstalling the app?

B

Bogdan Chadkin

Guitar Hero

Hi, it’s browser version. I do not use apps yet.

Pia.DeezerAnswer

Ultimate Superstar

Hello @Bogdan Chadkin it sounds like you are simply logged into the wrong Deezer account - a Deezer Free account. Please log out and then log in with your Deezer PREMIUM email address and password.

Then you can play the songs you want to play :slight_smile:

Please let us know if you need any further help.

B

Bogdan Chadkin

Guitar Hero

Shitty service for free users. I would not buy subscription if I see such behaviour. Ad every few minutes is enough motivation to buy subscription. Broken service demotivates completely.