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trouble with login second device

  • November 29, 2023
  • 3 replies
  • 27 views
M
One Hit Wonder

I have premium account and three users, since few weeks one of the user cannot use Deezer and received the message: the problem appeared please login in. 

That user login in several times, even removed Deezer from phone and downloaded again and the problem is exactly the same.

What can I do?

Thank you.

Magda 

Best answer by Nina Nebo

 

@Magdalena Malocha 

Maybe you need clear space on phone.

 

Memory, storage and your Smart Cache settings may affect Deezer's performance on mobile. 

all text see in link below 

https://support.deezer.com/hc/en-gb/articles/115003875089

    Nina Nebo
    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

    3 replies

    Nina Nebo
    Superuser
    Forum|alt.badge.img+15
    • Nina Nebo
    • Superuser
    • November 29, 2023

    Hi @Magdalena Malocha 

     

    Maybe you need check devices which are linked to your account 

    go to your profile 

    account settings

    my connected devices

     

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
    Leonídia.Deezer
    M
    One Hit Wonder

    I can see two devices connected however it does not change anything - i still receive the note: “Mistake- it could not be open. demanded site is not uploading.”

    what can I do?

    Nina Nebo
    Superuser
    Forum|alt.badge.img+15
    • Nina Nebo
    • Superuser
    • Answer
    • November 30, 2023

     

    @Magdalena Malocha 

    Maybe you need clear space on phone.

     

    Memory, storage and your Smart Cache settings may affect Deezer's performance on mobile. 

    all text see in link below 

    https://support.deezer.com/hc/en-gb/articles/115003875089

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
    Leonídia.Deezer
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