trouble with login second device

Forum|Forum|2 years ago
November 29, 2023
3 replies
35 views

I have premium account and three users, since few weeks one of the user cannot use Deezer and received the message: the problem appeared please login in.

That user login in several times, even removed Deezer from phone and downloaded again and the problem is exactly the same.

What can I do?

Thank you.

Magda

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Best answer by Nina Nebo

@Magdalena Malocha

Maybe you need clear space on phone.

Memory, storage and your Smart Cache settings may affect Deezer's performance on mobile.

all text see in link below

https://support.deezer.com/hc/en-gb/articles/115003875089

Nina Nebo

Superuser

Hi @Magdalena Malocha

Maybe you need check devices which are linked to your account

go to your profile

account settings

my connected devices

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

M

Magdalena MalochaAuthor

One Hit Wonder

I can see two devices connected however it does not change anything - i still receive the note: “Mistake- it could not be open. demanded site is not uploading.”

what can I do?

Nina NeboAnswer