Subscription Payment Not successful

Forum|Forum|2 years ago
May 17, 2024
5 replies
147 views

I have had my payed deezer account for years

suddenly it wont accept my credit card and there is no vouchers available for buying in South Africa.

Is it still available in South Africa?

Do you still except cards from all banks?

Should I forget about deezer and get myself a new music provider?

help

Best answer by Nina Nebo

Hi @Eri666 !

Here is screenshot from Deezer Help center about Refused Payment

link

https://support.deezer.com/hc/en-gb/articles/213810989-Refused-Payment

Conntact Deezer Support

https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer

Nina NeboAnswer

Superuser

Hi @Eri666 !

Here is screenshot from Deezer Help center about Refused Payment

link

https://support.deezer.com/hc/en-gb/articles/213810989-Refused-Payment

Conntact Deezer Support

https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

L

LaurenRSA

Roadie

Me too. Also had deezer for years and suddenly my valid in date card is not accepted. Won't accept cell network account billing either. Also South Africa. This is not my first issue with deezer payments. Very frustrating as I prefer deezer but I'll get Spotify if they make it impossible to actually buy their product.

Jaime.Deezer

Community Manager

Hi @LaurenRSA I am sorry to hear that.
Please get in touch with our Deezer Support Team and one of our agents will check your account in the system and be able to help with your request.
Apologies for the inconvenience.