Subscription paid but not activated

  • 14 July 2022
  • 3 replies

I just reactivated my subscribtion and the payment went through but I kept getting the same error from the server, after re-installing the app this error is gone but it still says I have free subscription. How long I need to wait until this is fixed?


Best answer by Superschlumpf 14 July 2022, 12:57

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3 replies

Userlevel 7
Badge +5


Please double check if you use the same email adress/ login data as you used for resubscription. Otherwise reach out for the support team (red dot for live chat) to get help with account issues.

I paid for my subscription but i a  still asked to subscribe 

Userlevel 7
Badge +7

Hey @Boitumelo Molatlhegi please contact our Deezer Support Team and one of our agents will be able to help.