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Answered

Renewing a cancelled subscription

  • 9 June 2023
  • 3 replies
  • 58 views

I’m a new user and in my free month.  At the start I selected monthly payments.  However after using the service for a few days, I liked it so much, I wanted to move to an annual payment. I couldn’t see on my account to enable this, so I cancelled the account thinking I would re-join with an annual subscription.

However this doesn’t seem to be possible and I am now in my last few days of a free service. I messaged ‘help’ at Deezer and had a reply that did not bear any relation to my query! (I presume it was a dumb AI reply!). 

I am hoping that at the end of my free month, I will be given an option to renew. But, is there an easier way?

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Best answer by awesomemac 9 June 2023, 20:11

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3 replies

Userlevel 7
Badge +5

If you started a monthly subscription at first, what you can do:

  • Cancel your monthy subscription.
  • After the free trail month your Deezer account will change to Deezer Free.
  • At this time you can start a new subscription and this time a year.

You wrote that you cancelled your account, but I think you cancelled your subscription (correct me if I’m wrong).

Thank you.

I’m happy with that.

Have moved from Amazon, which I found not at all user friendly!

Userlevel 7
Badge +5

I’ve tried Amazon Music a couple of months more than a year ago. The user interface is far from friendly. And it’s full of bugs.