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One Hit Wonder
February 24, 2024
Answered

renew subscription

  • February 24, 2024
  • 6 replies
  • 298 views

i cancelled my subscription and would like to come back…will my music still be in my account?

    Best answer by Nina Nebo

     

    Hi @Irkrorper !

    Here is answer to your question taken from Deezer official help page

     

    "Will the music stop if I cancel my Deezer Premium subscription?"

    No. With Deezer, the music never stops. If you cancel your subscription, you'll still keep all your playlists and favorite tracks stored in My Music. Canceling your subscription to Deezer Premium will just revert your account back to Deezer Free. Any music you've downloaded to your device won't be playable offline.

     

    If you want to subscribe again, go to your Deezer profileManage my subscription and choose the plan you want .

    6 replies

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    February 24, 2024

     

    Hi @Irkrorper !

    Here is answer to your question taken from Deezer official help page

     

    "Will the music stop if I cancel my Deezer Premium subscription?"

    No. With Deezer, the music never stops. If you cancel your subscription, you'll still keep all your playlists and favorite tracks stored in My Music. Canceling your subscription to Deezer Premium will just revert your account back to Deezer Free. Any music you've downloaded to your device won't be playable offline.

     

    If you want to subscribe again, go to your Deezer profileManage my subscription and choose the plan you want .

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
    Guitar Hero
    July 23, 2024

    Hi,tried to renew according to your explanation but it does not allo me doing anything

     

    Jaime.Deezer
    Community Manager
    Community Manager
    July 28, 2024

    @ira.arnon please get in touch with our Deezer Support Team and one of our agents will be able to help.
    Thanks 

    Guitar Hero
    July 28, 2024

    Thanks,

    Registered in a dfferent mail adress of mine for one year and everything is ok now.

    Still have one month in my *****

    Will i get apartial refund?

    awesomemac
    Superuser
    Superuser
    July 28, 2024

    Hi @ira.arnon,

    Nice to know that you added another year to your (new) Deezer account.

    Normally Deezer doesn’t do refunds according to their policy.

    But if you want to be sure: Send in a request:

    https://support.deezer.com/hc/en-gb/requests/new

    Guitar Hero
    July 28, 2024

    Thanks a lot  will leave it as is