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Answered

renew subscription

  • 24 February 2024
  • 6 replies
  • 136 views

i cancelled my subscription and would like to come back…will my music still be in my account?

 

Hi @Irkrorper !

Here is answer to your question taken from Deezer official help page

 

"Will the music stop if I cancel my Deezer Premium subscription?"

No. With Deezer, the music never stops. If you cancel your subscription, you'll still keep all your playlists and favorite tracks stored in My Music. Canceling your subscription to Deezer Premium will just revert your account back to Deezer Free. Any music you've downloaded to your device won't be playable offline.

 

If you want to subscribe again, go to your Deezer profile ➡️ Manage my subscription and choose the plan you want .


Hi,tried to renew according to your explanation but it does not allo me doing anything

 


@ira.arnon please get in touch with our Deezer Support Team and one of our agents will be able to help.
Thanks 


Thanks,

Registered in a dfferent mail adress of mine for one year and everything is ok now.

Still have one month in my *****

Will i get apartial refund?


Hi @ira.arnon,

Nice to know that you added another year to your (new) Deezer account.

Normally Deezer doesn’t do refunds according to their policy.

But if you want to be sure: Send in a request:

https://support.deezer.com/hc/en-gb/requests/new


Thanks a lot  will leave it as is 


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