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Answered

price of a new duo subscription

  • July 20, 2025
  • 6 replies
  • 77 views

I am a new subscriber for a Duo account. I started today my one month trial period. Based on Deezer website, I understood that after this one month period I will be paying Eur 15,99 month. Now, in Deezer settings I am told that after this first month I will be paying Eur 18,99 month instead. How come? Sounds a bit like a crooked thing…

Best answer by awesomemac

Perhaps Deezer Support could tell you more? 

6 replies

awesomemac
Superuser
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  • Superuser
  • July 20, 2025

As far as I know it’s still 15.99, but that’s here in The Netherlands.

Can I ask where you are from?


  • Author
  • One Hit Wonder
  • July 20, 2025

I am from Finland. Deezer website in Finnish is also telling that the payment after the first free month would be 15.99, not 18.99 as mentioned in my account info of the app.


awesomemac
Superuser
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  • Superuser
  • Answer
  • July 20, 2025

Perhaps Deezer Support could tell you more? 


Jaime.Deezer
Community Manager
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  • Community Manager
  • July 22, 2025

Hello ​@kribotts as ​@awesomemac mentioned, please contact our Deezer Support Team and one of our agents will help with your request.
Thanks


  • Author
  • One Hit Wonder
  • July 22, 2025

Thank you Jaime. I think I found the reason for difference between the Duo monthly payment mentioned in Deezer website (15.99) and the anticipated payment in the app in my iPhone (18.99). It is simply because I ordered the trial period through the app itself and not through Deezer website. I did not know, that there would be this much bigger payment through Appleapp store. Now I have cancelled my Deezer subsciption, and will subscibe through Deezer website once the one month trial has ended.

I guess this would be the way to go?


Jaime.Deezer
Community Manager
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  • Community Manager
  • July 22, 2025

@kribotts Yes, That’s the way to go.

The price you pay comprises our subscription price, local taxes and Apple’s commission (20% VAT). As a result, the subscription price for users via the App Store is slightly higher than via Deezer directly.
If you want to subscribe through Deezer directly, you have to cancel your subscription on your iPhone or iPad indeed.

When your Deezer account switches to Deezer Free at the end of the current paid period, subscribe to Deezer again on the web browser of a PC/Mac: www.deezer.com/offers.
Thanks :)