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One Hit Wonder
January 10, 2018
Answered

Prevent family members switching profiles

  • January 10, 2018
  • 33 replies
  • 1718 views
Hi,

I've just subscribed to Deezer family

I would like that each profile will login directly to his profile and not be able to switch to other profile

Is it possible ?

Thanks
Best answer by mhomer182
@Zvf I don't think it's possible. Your subscription is one account and the profiles are part on the one account. Therefore each device will use the same login and password. There is no way to restrict switching profiles.

33 replies

Superschlumpf
Superuser
Deezer "Sonos Master" Legend
June 29, 2022

@Fraser_Andrew

Hi… no need to be upset. 😉

You can invite any existing Deezer free account to join your family account instead of using profiles. The invited account uses its own account data to log in. 

[he/him] Deezer is music, but Deezer and Sonos is party !
Guitar Hero
June 29, 2022

Yes, but a family account should have parental controls only profiles have those, I would have no control over invited accounts. 

Superschlumpf
Superuser
Deezer "Sonos Master" Legend
June 29, 2022

@Fraser_Andrew 

I agree with you that there‘s just the control option to invite or to kick out other accounts. 
Kids mode on profiles is more a kind of content filter for recommendations. It’s not a control option to allow or to forbid content. Imo that’s also not what Deezer wants to have profiles for. 

[he/him] Deezer is music, but Deezer and Sonos is party !
Guitar Hero
June 29, 2022

Indeed. I guess Deezer should examine whether a "family subscription" is appropriate or misleading marketing. I've cancelled my subscription now in favour of iTunes. Hopefully this will filter down and a proper family profile will become available.... There is a market for it. 

Roadie
June 30, 2022

Yes, but a family account should have parental controls only profiles have those, I would have no control over invited accounts. 

Thanks for sharing.

Roadie
August 10, 2022

Wow! I just signed up and I think I’m about to cancel straight away. What is the point of an Admin account, when everyone on the profile has access to it? I’m sure my kids will love being admin when I’m not around. and there is no point giving them their own account as then they just become their own admins anyway??? Pretty useless option. An admin should have solo access and rights to certain areas and functions of how the account works. If it doesn’t, then its not an admin.

Jaime.Deezer
Community Manager
Community Manager
August 12, 2022

Thanks for your feedback @BrRo. At the moment it works like that but I’ll pass your honest feedback to our developers as other users have raised this in the past as well.
Apologies for the inconvenience.
 

Roadie
August 18, 2022

I think it's safe to assume that if Deezer hasn't remedied this issue after 4 years it isn't a priority for them to figure it out? It really is too bad because there is a huge demand for having profiles that can attract popular content that is not explicit for tween age children who don't want lullabies and kiddie music, but that parents don't want for them to have access to the full array of adult music by easily accessing other users (aka adults) profiles.

December 16, 2023

Please address the issue of Deezer Family Admin not having password protection for content preferences for the kids profiles.  

This is critical to ensuring safe browsing and music streaming for families.  

Please let us know the status on this as soon as possible.  Deezer may not be an option for our family if this is not addressed. 

Thanks so much!

January 12, 2025

I would love to switch my family over to deezer as we’re currently on a trial, but this is a deal breaker for us. 

It seems like this forum has recently added an “upvote” feature, so for anyone following this thread and still looking for this feature, I’d encourage you to go to this newer request and click “upvote”.