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One Hit Wonder
Connor Sly
One Hit Wonder
July 22, 2025
Answered

payment

  • July 22, 2025
  • 1 reply
  • 28 views

I've been paying monthly and then my app stopped working and said I need to subscribe. It took £107 out my account for a full tear when I selected monthly which is what I have been paying. Now I have the £10.99 per month and the £107 thats gone out my account. I want a refund for the £107 as you're still taking £10.99 out my account. 

      Best answer by Nina Nebo

       

      Hi ​@Connor Sly !

       

      We are open forum and don't have access to your account or payment details, we cannot refund your money.

      You must contact Deezer support

       

      https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057829

      1 reply

      Nina Nebo
      Superuser
      Nina NeboAnswer
      Superuser
      July 22, 2025

       

      Hi ​@Connor Sly !

       

      We are open forum and don't have access to your account or payment details, we cannot refund your money.

      You must contact Deezer support

       

      https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057829

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