New fee for Deezer Family

Hi Adrian. I’m completely shocked about the e-mail I got as well. It’s a bad news e-mail disguised as a good news. It’s like “congratulation, you’re now capable of streaming in really high quality.. oh, almost forgot, and it’s now 70% more expensive. Bye!”

As much as I like having great sound quality, I didn’t ask for it, and I know everything is increasing with the economy inflation and everything, basically every company that can increase prices will try to do so, but this is a lot and not worthy. It’s more expensive than Netlix and HBO combined. And I’m really considering switching to Spotify or Tidal or whatever. I’ve been using Deezer almost since the beginning and I will really miss it, but hey… I didn’t miss it before having. =) I can just get something else.

I would be good having the option for a 2 profiles account, of course for a lower price than what I was paying before. €10.5 for 6 profiles is not the same as €10.5 for 2 profiles. Right now Tidal has 5 profiles for €10.5…

Bad move, Deezer...

Whst I would like to know from Deezer is that u increased the deezer family rate by a big jump however it seems the the normal premium rate stayed the same. So why is it only the deezer family having the price increase. Surely if there is a price increase and such a him as it was, that everyone should get increased and not just those on the family package. I had a family member that left my account and has their own account but I'm being charged a much higher fee with less family and his on his own hasn't increased. Be fair,,if there is an increase then all packages should be increased. 

Here we go again.  New pricing and “enhanced benefits”.  The email tells me the new price but not what the benefits are.  I’m sure they are of zero interest to me….

As I said in my reply a year ago, after several years with Deezer, I left it when its price doubled (!). I switched to Spotify and I love it. I pay now $9.8 a month for the family plan. Just for the heck of it, I went now again to Deezer’s site and it offered me to pay $18 a month for the family plan. That’s almost double what I pay on Spotify.

I don’t understand how you think that you can get new subscribers, or keep existing ones, with double prices for almost the same service. Yes, maybe if you look very hard Deezer has some advantages, but Spotify has some advantages too. At the end, both provide exactly the same service (listen to virtually every song which exists) and exactly the same quality.

For many years, I was an avid supporter of Deezer and tried to convince anyone who would listen to try the underdog, Deezer, instead of the more popular options. But all of this went out of the window when you chose your price to be double what your competitors charge. There is no reasonable excuse for that (no, vague statements about sound quality and artist support are not reasonable excuses - your competitors also have good sound quality and support artists). I hope you guys know what you are doing with those noncompetitive prices because I sure don’t. At this point, I’m so pleased with Spotify that even if you halve your prices and Deezer will cost the same as Spotify, I won’t come back. It took me several days of work to convert my Deezer playlist to Spotify - I am sure not planning to do this again.