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Answered

Moving from Russia to Slovenia

V
Tiny Dancer

Hello,

My songs are missing from my account. I moved from Russia to Slovenija recently.

Please help.

Best answer by Jaime.Deezer

Hey @Verhovin Viktor I can see that your premium account in Slovenia has all your music from your account.
Are you still experiencing problems?
 

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    7 replies

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
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    • May 6, 2022

    Hey @Victor Verkhovin I can see that you created a new account in Slovenia, that’s the reason why the music form your Russian old account is not available now.
    Did you have a different email linked to that account? If so, please send me a private message with that info in order to check if I can help (I can’t guarantee anything though)
    Thanks

    V
    Tiny Dancer
    Jaime. wrote:

    Hey @Victor Verkhovin I can see that you created a new account in Slovenia, that’s the reason why the music form your Russian old account is not available now.
    Did you have a different email linked to that account? If so, please send me a private message with that info in order to check if I can help (I can’t guarantee anything though)
    Thanks

    Hello ! my e-mail was xxxxxx

    Thank you very much in advance !

    Jaime.Deezer
    Community Manager
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    • Answer
    • May 11, 2022

    Hey @Verhovin Viktor I can see that your premium account in Slovenia has all your music from your account.
    Are you still experiencing problems?
     

    V
    1 person likes this
    • V
      Verhovin Viktor
    V
    Tiny Dancer

    Hello ! Thank you very much for the help!!!
    I tried several times, in different ways, and yet, all the music is on the computer, but it is not on the phone. I can't understand why is that? I will try other options.
    Thanks again for your help!!!

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
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    • May 18, 2022

    @Victor Verkhovin could you please reinstall the app in your phone and login again with your account details and let me know if that works?
    Thanks 

    V
    Tiny Dancer
    Show content

     

    • Hello !
      I don’t know how it happened, but I was able to log in with two different emails. There was no synchronization with gmail.com, but everything worked with Yandex.ru.
      Since I live in Europe now, I can't pay for your service, so I changed my e-mail and cards ...
        Thanks a lot for your advice!
    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
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    • May 27, 2022

    I understand @Verhovin Viktor. In that case, please contact our Deezer Support Team and provide all the information of both accounts and one of our agents will check in the system and might be able to help.
    Thanks :)

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