include
Answered

Moving from Russia to Slovenia

V
Rank

Hello,

My songs are missing from my account. I moved from Russia to Slovenija recently.

Please help.

icon

Best answer by Jaime. 11 May 2022, 18:27

View original
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

7 replies

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Victor Verkhovin I can see that you created a new account in Slovenia, that’s the reason why the music form your Russian old account is not available now.
Did you have a different email linked to that account? If so, please send me a private message with that info in order to check if I can help (I can’t guarantee anything though)
Thanks

V
Rank

Hey @Victor Verkhovin I can see that you created a new account in Slovenia, that’s the reason why the music form your Russian old account is not available now.
Did you have a different email linked to that account? If so, please send me a private message with that info in order to check if I can help (I can’t guarantee anything though)
Thanks

Hello ! my e-mail was xxxxxx

Thank you very much in advance !

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Verhovin Viktor I can see that your premium account in Slovenia has all your music from your account.
Are you still experiencing problems?
 

V
Rank

Hello ! Thank you very much for the help!!!
I tried several times, in different ways, and yet, all the music is on the computer, but it is not on the phone. I can't understand why is that? I will try other options.
Thanks again for your help!!!

Jaime.
Rank
Userlevel 7
Badge +7

@Victor Verkhovin could you please reinstall the app in your phone and login again with your account details and let me know if that works?
Thanks 

V
Rank

 

  • Hello !
    I don’t know how it happened, but I was able to log in with two different emails. There was no synchronization with gmail.com, but everything worked with Yandex.ru.
    Since I live in Europe now, I can't pay for your service, so I changed my e-mail and cards ...
      Thanks a lot for your advice!
Jaime.
Rank
Userlevel 7
Badge +7

I understand @Verhovin Viktor. In that case, please contact our Deezer Support Team and provide all the information of both accounts and one of our agents will check in the system and might be able to help.
Thanks :)

TERMS OF USE DEEZER COMMUNITY SITE