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Answered

LET USERS DELETE THEIR ACCOUNT

  • 2 January 2023
  • 7 replies
  • 994 views
D
Rank
Userlevel 2

Why in the name of Christ is this so hard to do? Surely this is illegal to block users from managing their OWN information?

 

I got emails from Google and Have I been Pwned about the data breach. Thought to myself, what the FK is this Deezer trash, I don't have an account? Went to the chat to figure out what is going on. Got told no one around to help so they'd email. Email support said I have an account (how?) and to reset the password. Do that. Now I'm trying to figure out how to delete this crap. 

 

I've read the instructions - which are useless by the way - tried clicking on deezer.com/account but am continually redirected to an Offers page. No account settings, no page to manage account. Nada. 

 

No way in hell am I giving Deezer payment information after I've just been told a bunch of data has been leaked/sold.

 

All I want is to delete this thing. PLEASE LET ME DELETE MY ACCOUNT!

 

 

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Best answer by Johnathan.Deezer 9 January 2023, 12:11

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7 replies

GropplerZorn
Rank
Userlevel 7
Badge +17

 

it’s right at the bottom of your profile page.

G
D
Rank
Userlevel 2

Again, that's a real neat screenshot. I'd totally find that section and click that button if I could actually access that page and wasn't continually blocked by a Offers page redirect.

Johnathan.Deezer
Userlevel 5
Badge +6

Hey @DeezerIsStupid2 

You also can check this article with all steps to delete your account and if you still can’t delete it, please contact our Customer Care team, they can do it for you, on this link. 

Thanks for your help @GropplerZorn ! 👌🏼

Take care.

JohnathanF
G
Rank

Can I delete recently played please Thank you,Gabe

Jaime.
Rank
Userlevel 7
Badge +7

Hello @Gabriel Callaghan we don’t have an option to delete recently played songs or the listening history.
You can vote for the following idea here: 

Apologies for the inconvenience

J
Rank

Deezer is such evil trash, I am also trying to delete my account due to a data breach, and they are useless.

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Julia Mitrovic in order to delete your account and your data from our system please contact our Deezer Support Team  and one of our agents will help with your request.
Apologies for the inconvenience

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