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Dear all,

i subscribe with orange Deezer family. 
I added 2 members of my family.

Few day after i tried to connect me but i didn’t remember my account login. After several Times i managed but i just had a Free access but not admin access.

at the moment my family can used it but impossible for me….and as my access was admin i can’t do nothing 

is it necessary i canceled account deezer and suscribe again…??

thanks

BR,

romain rivy

 

Hi @Romain Rivy !

 

How you mean you have Free access !?

Maybe you are you on Deezer free plan ,not on Family !?

 

 

I think you need check your Deezer subscription status !

How to check your Deezer subscription status

iOS Android

  1. Go to Settings Settings.png
  2. Select Account management 
  3. Select Manage my subscription

    You will be able to view your current subscription, the date it began and the date it will end

Tip: Select See plans to view all the plans that are available to you

 

How to check your Deezer subscription status

Desktop

  1. Go to your profile Profile.png
  2. Select Account Settings
  3. Select MANAGE MY SUBSCRIPTION

    You will be able to view your current subscription, the date it began and the date it will end

Tip: Select See plans to view all the plans that are available to you

 

link

https://support.deezer.com/hc/en-gb/articles/213810329-Why-Isn-t-My-Deezer-Premium-Subscription-Plan-Working-

TERMS OF USE DEEZER COMMUNITY SITE