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Dear

 

i have a monthly amount of 10.99 euros via my mastercard (card number :*************) deducted from my account for a Deezer subscription .

The message on my statement is : DeezerEUROPE nNiYf Paris FRA

through my Deeze account ********* I see that I have not activated a subscription and have the free version, in other words I cannot cancel or upgrade my subscription.

would you please check if maybe this is activated through another account ?

 

thank you in advance

 

 

Hey @Gert Gijbels, 

I have modified your message, please do not share your personal information on a public forum! 

For payment issues, please contact our Costumer Care team directly here: 

https://support.deezer.com/hc/en-gb/requests/new

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