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One Hit Wonder
kelloggs
One Hit Wonder
Mar 13, 2019 6:38 AM UTC
Answered

incorrect email or password, it won't login

i cant log in on the app because it says incorrect email or password and its right and i even created a new account and it just wont log in

thank you for your attention
      Rudi
      RudiAnswer
      Ultimate Superstar
      Mar 17, 2019 6:03 PM UTC
      Hi there @rick425

      Please check if you haven't got 2 accounts set up - and you're logging in with the correct details (email address). If you have a paid subscription, you can contact our support team here with confirmation of payment and they should be able to locate it for you 😉
      View in thread

      12 replies

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      GropplerZorn
      Superuser
      GropplerZorn
      Superuser
      Jun 30, 2022 11:56 PM UTC

      Hi Sue. 
       

      I’d suggest contacting deezer support. They can access your account. Most of the folks who try to help out here on the forum are not employees, and cannot access your account information.

      Deezer Legend
        Superschlumpf
        Superuser
        Superschlumpf
        Deezer "Sonos Master" Legend
        Jul 1, 2022 7:15 AM UTC

        @Sue Ord 

        If you are sure the email adress is correct and may be just the password is incorrect, you can use the option „forgot your password“ on log in page to reset it. 

        [he/him] Deezer is music, but Deezer and Sonos is party !
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