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One Hit Wonder
kelloggs
One Hit Wonder
March 13, 2019
Answered

incorrect email or password, it won't login

  • March 13, 2019
  • 12 replies
  • 2797 views
i cant log in on the app because it says incorrect email or password and its right and i even created a new account and it just wont log in

thank you for your attention
      Best answer by Rudi
      Hi there @rick425

      Please check if you haven't got 2 accounts set up - and you're logging in with the correct details (email address). If you have a paid subscription, you can contact our support team here with confirmation of payment and they should be able to locate it for you 😉

      12 replies

      Show previous replies
      GropplerZorn
      Superuser
      GropplerZorn
      Superuser
      June 30, 2022

      Hi Sue. 
       

      I’d suggest contacting deezer support. They can access your account. Most of the folks who try to help out here on the forum are not employees, and cannot access your account information.

      Deezer Legend
        Superschlumpf
        Superuser
        Superschlumpf
        Deezer "Sonos Master" Legend
        July 1, 2022

        @Sue Ord 

        If you are sure the email adress is correct and may be just the password is incorrect, you can use the option „forgot your password“ on log in page to reset it. 

        [he/him] Deezer is music, but Deezer and Sonos is party !
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