I have premium, but my account still appears as if I'm a free user

Forum|Forum|2 years ago
July 25, 2024
43 replies
844 views

I have a Premium account since 2018 but i have a free account since yesterday.

i paid every month my subscription please reactivate my account asap

Best answer by Neil.Deezer

Hi @Csimiand ,

We’re currently investigating an issue, but we’re hearing some early reports that relaunching your Deezer app or logging out and back in to your account will restore normal access.

I’d advise to try this, while we continue to investigate the underlaying cause of the issue.

*Edit* We have now resolved the underlying issue and all accounts should have returned to normal service.

If you’re still experiencing problems please logout and log back in to your account to refresh your account access.

Show previous replies

M

Medonja

Roadie

The same thing happened to me now!!!

I lost my family sub and my family members too

S

sextus_empiricus

Roadie

It’s happening again !!

H

Hellmo_Luciferrari

Roadie

I am experiencing this issue as of today. I have been a subscriber for 2 years, and now all of a sudden my Premium plan states I am using a “free plan”

What gives?

H

Hellmo_Luciferrari

Roadie

I am having this same issue. I am on the Premium plan and the app is asking me to pay for Duo or Family. I only want my one account, which I am up for renewal very soon. And unable to listen to music at all.

R

rolandszanto

Roadie

This is still happening. Just happened to me...

floraprocess

Guitar Hero

same, i filed a report so hopefully it gets fixed soon

[she/they/it] neither dead nor alive but a secret third thing

M

markbaryon

Roadie

On both iOS and Android apps, the app incorrectly shows I only have the Deezer Free service but I have Premium and it shows when I select Manage My Account. Uninstalling and reinstalling did not fix the problem. As a result, I can't change the audio settings to get higher-quality audio. Please advise.