One Hit Wonder

Answered

I have premium, but my account still appears as if I'm a free user

Forum|Forum|2 years ago
July 25, 2024
43 replies
844 views

I have a Premium account since 2018 but i have a free account since yesterday.

i paid every month my subscription please reactivate my account asap

Best answer by Neil.Deezer

Hi @Csimiand ,

We’re currently investigating an issue, but we’re hearing some early reports that relaunching your Deezer app or logging out and back in to your account will restore normal access.

I’d advise to try this, while we continue to investigate the underlaying cause of the issue.

*Edit* We have now resolved the underlying issue and all accounts should have returned to normal service.

If you’re still experiencing problems please logout and log back in to your account to refresh your account access.

C

Cheezer

Guitar Hero

i cant find the webform, link does not work

first i paid 9,99 and now 12,99 ? why?

J

jarnost

Hitmaker

Hi @Marcormark @jarnost, Thanks a lot for telling us about your experience. It really helps us make things better.

I've shared your feedback with our developers, and they are aware of the issue you mentioned regarding "Featured In" on the web.

Rest assured, our team is actively working on resolving it, although I can't provide an estimated time for when it will be fixed.

Thanks for understanding!

Are you kidding me???

My account was again changed to free!!!

Also the 'featured in' still hasn't been fixed after literally months!!!

Get you shit together!!!

D

dest-roy96

Roadie

Since today I can't listen to my music. I have a premium subscription, next payment date is 4th of august. When I open Deezer I get a screen that asks me to take a Duo subscription. When I close that screen and I pick a song, the song won't play. I don't need a Duo Subscription because I only use Deezer on my phone. Could you please fix this?

R

rc343

Roadie

My deezer premium doesnt connect with my phone. I have logged in qnd out but that doesnt solve it.

R

RWy9Uwz8

Roadie

Hello,

I have active premium account but it doesn’t work on my iPhone. I just listened music and app automatically reset settings to free

What is going on?

U

untilitkills83

Roadie

Only a few minutes ago I was listening to an album. I went to search another artist / album and when I clicked on the album to search the track list I was not given the option to select a track but rather only the ‘random’ play symbol along with the words ‘this album contains’ with a few notable songs. I have been a paid subscriber for a few years but to have the app be completely fine and within moments completely lose my data (my playlists appear but only show the ‘this playlist contains the songs’ and the ‘shuffle play button’ along with my downloaded albums only showing with the same ‘shuffle play button’ and ‘this album contains the songs’) is entirely frustrating.

Q

qudek77

Roadie

Since today I lost access to my Deezer premium subscription? I renewed it in February for a year and now I'm getting the purchase option when I open the app. All my music is grayed out and not accessible.

What the hell Deezer?

Q

qudek77

Roadie

Since today I lost access to my Deezer premium subscription? I renewed it in February for a year and now I'm getting the purchase option when I open the app. All my music is grayed out and not accessible.

What the hell Deezer?