How to opt-out to automatic Hi-Fi upgrade

@fabiand thanks for your feedback. I’ll definitely inform the corresponding team.
Apologies for all the inconvenience
 

Has anyone already received the Hi-fFi upgrade?

Also premium user in Belgium here, but still no Hi-Fi.

Hello, just to let you all know my last billing was on 15/07 (Belgium) and my account has changed from Hifi to Family, but I can choose High Fidelity as audio quality, so everything looks fine now.

How does the quality sounds. Found any differences yet?

I had stunning experience in the restaurant, it was unlimited buffet actually, I ate too much satay chicken and listened 1411 kbps HiFi on Deezer with much to hear. I had Premium before and I do not see the point of going back anytime soon. Have a good day with HiFi music. I still remember that crispy chicken and detailed sound on my HiRes headphones. I recommend to try it out ;)

@HC4verlie I can see that you just started with a 3 months free premium offer prior the 8th July. 
I would recommend to contact support and see if they can offer any solution in order to have access to HiFi before the 3 months end.
You can contact them here: 

Thanks and apologies for any inconvenience

I do not want it. But I can not opt out. So I just pay €2 extra for something I don’t want.

I have been talking to support for over 30 minutes now. Very messy conversation. Suddenly they changed Family to premium without me asking.

What a letdown… Should have stuck with my old €5 subcription…

My account has now changed from Family to Premium to cancelled, all without me asking.

What a service...

Hello @Alexander Desmedt 

Have you tried to log out and log in to your account again on the Deezer app? Then the subscription can be refreshed. as I can see on our system that you are now able to play the music on the FLAC quality, on the settings.

Give it a go and let us know how it goes, please,

Enjoy Deezer! 

No. When I want to refresh the subscription, I always get a Deezer premium subscription that I can’t change.

Hello @Gijs Sohier 

The FLAC sound quality is already included on your Premium subscription. If you wish to upgrade to Deezer Family (with FLAC sound quality included), you can do it on our website https://www.deezer.com/en/offers/family

Enjoy Deezer! 

Hifi is now included to Premium in some marketplaces.

In these places Trio is Hifi of three and Family is Hifi of six. Thanks.