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One Hit Wonder
beast
One Hit Wonder
January 5, 2018
Answered

Grace period for failed payment

  • January 5, 2018
  • 33 replies
  • 1753 views
Okay so my payment details failed due to having lack of funding in account, how long does their grace period last for I get paid in a few days just don't want it to expire.....
Best answer by Ana.
My automatic payment did not go, kindly retry it

usually the system tries again automatically after one or two days, so no need to do anything for now, but if the subscription was cancelled because of the failed payment, then you need to resubscribe with your payment details again.

33 replies

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Leonídia.Deezer
Community Manager
Leonídia.Deezer
Community Manager
December 14, 2023

Hi @XoticBuddafly, thank you for reaching out and sharing your situation.

I want to inform you that I have already deactivated the card from your account.

If you have any further concerns, please feel free to let me know.

XoticBuddafly
Roadie
XoticBuddafly
Roadie
December 15, 2023

Greetings,

Thank you, I assume that the new payment method has been activated for December bill?

XBMT
Leonídia.Deezer
Community Manager
Leonídia.Deezer
Community Manager
December 20, 2023

Hi @XoticBuddafly, I've checked the system, and everything is in order for your payment in December.

However, for the upcoming payment, you'll need to add the new payment method details to your Deezer account.

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