Skip to main content
Answered

Family plan member invites in Croatia

  • August 30, 2025
  • 1 reply
  • 28 views
H
One Hit Wonder

I just subscribed to a family plan in Croatia none of the invited members can accept the invitation. All my settings, n and out of the app, including billing, are set to Croatia. Yet, all the invited members keep getting a message saying the administrator is in another country. None of the members have an account yet, so this problem keeps popping up during registration. As Croatian market has no Deezer free, we're not keen on playing with opening multiple accounts and subscriptions just to try and link existing accounts.

Has anyone had a similar problem and how did you resolve it?

Best answer by Nina Nebo

 

Hi ​@hotkey667loop !

 

 Deezer requires all family members and the administrator to reside in the same country and household .

Members can be added as independent accounts with their own email and password or as Profiles, which share the same login details as the admin. 

 

Since you said that none of the members have a Deezer account yet, I assume that you can only add them as Profiles .

Here is screenshot from Deezer page How to add a Profile to a Family account

 

 

whole article see in link below

https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family

 

 

We are open forum and don’t have access to your account to see what is going on to give you more info, so you can contact Deezer support for further help

 

https://support.deezer.com/hc/en-gb/requests/new

    1 reply

    Nina Nebo
    Superuser
    Forum|alt.badge.img+15
    • Nina Nebo
    • Superuser
    • Answer
    • August 30, 2025

     

    Hi ​@hotkey667loop !

     

     Deezer requires all family members and the administrator to reside in the same country and household .

    Members can be added as independent accounts with their own email and password or as Profiles, which share the same login details as the admin. 

     

    Since you said that none of the members have a Deezer account yet, I assume that you can only add them as Profiles .

    Here is screenshot from Deezer page How to add a Profile to a Family account

     

     

    whole article see in link below

    https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family

     

     

    We are open forum and don’t have access to your account to see what is going on to give you more info, so you can contact Deezer support for further help

     

    https://support.deezer.com/hc/en-gb/requests/new

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement