A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
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password changed, devices removed, and always voice error, please help me
Userlevel 7
+10
- The OG
- 2951 replies
-
27 February 2019
Hi @katey
Try logging out, restarting your phone and then logging back in.
if this still happens then please change your password.
let us know how you get on 🙂
Try logging out, restarting your phone and then logging back in.
if this still happens then please change your password.
let us know how you get on 🙂
When I’m trying to listen to my music a notification pops up saying someone is using my account at this time it’s for personal use then stops my music.
Why is is this happening? No one else should be on my account but me and my own phone.
Why is is this happening? No one else should be on my account but me and my own phone.
Userlevel 7
+7
Hi there @fco1278
Our devs are looking into the matter. Sorry you've been experiencing this.
In the meantime, please check this useful topic on keeping things safe 😉
Our devs are looking into the matter. Sorry you've been experiencing this.
In the meantime, please check this useful topic on keeping things safe 😉
Hi, I've been getting these annoying messages that my account is been used on another device or page, I've closed all devices and pages already, and unlinked all devices, but still get the message which stops the music I'm listening to.
This is happening on my Android device as well as my PC. Please help me correct this, I'm getting to the point to consider not using Deezer anymore, this is too annoying!.
This is happening on my Android device as well as my PC. Please help me correct this, I'm getting to the point to consider not using Deezer anymore, this is too annoying!.
Thank you so much! I appreciate the help.
Userlevel 7
+7
Hi there @Nick77382
I've unlinked all devices from your account and sent a password reset email. Please change your password and login again. For more info, please visit here.
There wouldn't be a way to find out about the location of the person using the account based on the information we have access to.
I've unlinked all devices from your account and sent a password reset email. Please change your password and login again. For more info, please visit here.
There wouldn't be a way to find out about the location of the person using the account based on the information we have access to.
Someone is using my account, I know because songs on my just heard are songs I’ve never played before, in fact, they’re in another language. How do I prevent this person from using my account? I’m really angry right now because nobody knows my accounts password. Is there a way to know where this person is?
Userlevel 7
+10
- The OG
- 2951 replies
-
11 February 2019
Hi @Gabi1122
You're receiving this message because music is being streamed at the same time on another device (you can only listen to music on one device at a time) using your account.
If you're not sure how this his happening look at your connected devices (read this link): - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices-
If that doesn't help then please change your password :)
Let us know how you get on 🙂
You're receiving this message because music is being streamed at the same time on another device (you can only listen to music on one device at a time) using your account.
If you're not sure how this his happening look at your connected devices (read this link): - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices-
If that doesn't help then please change your password :)
Let us know how you get on 🙂
Userlevel 7
+10
- The OG
- 2951 replies
-
11 February 2019
Hmmm..
Contact support here they will be able to look into this for you.
Give them as much information as you can (your account details, you phone details etc).
Contact support here they will be able to look into this for you.
Give them as much information as you can (your account details, you phone details etc).
Sure, but the problem is there is ONLY one device logged in Deezer. It´s my iPhone (see attached).
I´ve changed my password and the message continues being displayed.
What can I do?
Best regards, Mário Eugênio.
I´ve changed my password and the message continues being displayed.
What can I do?
Best regards, Mário Eugênio.
Userlevel 7
+10
- The OG
- 2951 replies
-
11 February 2019
Hi @mebrother
you normally only get this message if music is being played on another device (I've noticed that some devices don't show on your "connected devices" list e.g. my tv which has the Deezer app).
Try changing your password as this will require any devices you want to use to log in again.
Let us know how you get on 🙂
you normally only get this message if music is being played on another device (I've noticed that some devices don't show on your "connected devices" list e.g. my tv which has the Deezer app).
Try changing your password as this will require any devices you want to use to log in again.
Let us know how you get on 🙂
I can’t listening my musics on Deezer anymore, because every time a following message is displayed: “Your Deezer account is currently in listening mode on another device”. But there’s only one device connected, that is my Phone, as shown on app .
My account is premium and I am very unhappy with this app.
So I’d like a support from Deezer team to solve this issue.
My account is premium and I am very unhappy with this app.
So I’d like a support from Deezer team to solve this issue.
Userlevel 7
+7
Hi there,
I've managed to unlink all your devices, please reset the password now and see if this helps! If you still need assistance, please let me know 😉
Userlevel 7
+1
Hi there, if you have the same problem please make sure that all members of the Family account are logged into their profiles. If you all are in the master profile it will not allow you to listen to music at the same time.
More info here
It worked again on the next day.
Must have been a system thing...
Hope yours get fixed too.
Must have been a system thing...
Hope yours get fixed too.
I'm having the same issue as of today. I deleted all connected devices, reset my password, logged out, restarted the app but it's still happening.
same problem. I have to be offline mode in order to listen a full song without interruption...
Been listening to Deezer for a couple of years and this started today.
Nothing changed on my listening behavior.
Started this afternoon. Music stops and it tells me that the account is being used on another device.
Already uninstalled the desktop app. Shutdown the phone and changed the password.
Nothing changed on my listening behavior.
Started this afternoon. Music stops and it tells me that the account is being used on another device.
Already uninstalled the desktop app. Shutdown the phone and changed the password.
Userlevel 7
+7
Hi @joanne82 , I'm sorry about that! Please reinstall the app and change the password. Let me know if it helps!
https://www.deezer.com/password/reset
https://www.deezer.com/password/reset
Userlevel 7
+7
There were two devices linked with your account, but I unliked them now!
Why is deezer saying someone else is using my acc? I changed password and someone is still in, even in logged in devices there are no one but me
thank you very much!
feliz natal 🙂
feliz natal 🙂
Userlevel 7
+7
I have unlinked your Facebook from your account. Please change your facebook password and then link it back again.
Also, a gente tem uma comunidade em português! Veja lá! 😉 https://pt.deezercommunity.com/
Well everytime the music stops and theres a message saying that I cant listen at the same time in two devices, but I only have one device. I've changed the password but the problem continues. Is my account protected?
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