doubling the subscription family

Forum|Forum|3 years ago
November 15, 2022
34 replies
626 views

Hi!

I see this price increase unacceptable. Just because you introduced HiFi quality, you will double subscription for Family package.
There is no other choice? If this is true, I'll have to cancel my subscription.

Waiting for a feedback.

Thank you!

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Best answer by Johnathan.Deezer

Hello @kolma!

As a challenger, Deezer needs to adjust quickly to make sure that we can continue to compete with global giants. That’s why we have taken the decision to make HiFi (FLAC quality) part of all our subscriptions. It means we had to change the price point to reflect the value we provide, as well as the standards in the country.

We don’t have other option at the moment, but you are receiving a better song quality, no worries.

Let me know if you have any other questions.
💡 For all information on Deezer: dzr.fm/FAQ

Show previous replies

S

Sebastiantapu

Guitar Hero

Got the same email today; I was paying 7.49 Eur for a family plan and I`m supposed to pay 17.99 since December. No way. I already canceled my subscription, installed Spotify and transferred my playlists.

Way to go, Deezer!

P

Pacmaga

Guitar Hero

Got the same email today; I was paying 7.49 Eur for a family plan and I`m supposed to pay 17.99 since December. No way. I already canceled my subscription, installed Spotify and transferred my playlists.

Way to go, Deezer!

Which service did you use for the transfer?

R

Rgallego

Hitmaker

I used https://soundiiz.com/

S

Sebastiantapu

Guitar Hero

Got the same email today; I was paying 7.49 Eur for a family plan and I`m supposed to pay 17.99 since December. No way. I already canceled my subscription, installed Spotify and transferred my playlists.

Way to go, Deezer!

Which service did you use for the transfer?

I used tunemymusic (app.tunemymusic.com). Worked fine but it does have a 500 files cap if you do it free.

N

Nadav Har'El

Rising Star

I got the same email today. Absolutely ridiculous… My Deezer Family price will more than double from $8.7 to $18, and what do I get as consolation? Some sort of “Hifi” bullshit I won’t even use.

And the irony? While 99% of my friends jumped ship from Deezer and went to Spotify, I was one of the few that remained on Deezer as a thanks for their Deezer Family plan (which, a few years ago, Spotify didn’t have, and I needed). But today, Spotify has a Family account, and it’s still $9.3 (in Israel). How long do you think I’ll stay on Deezer if the plan is twice more expensive than Spotify?

Sad, and I hope somebody in Deezer will change their mind very soon, or we’ll see a mass exodus :-(

D

Dahaniel

Rising Star

I have to say I am shocked. As a family we have to look where our money goes and a 70% price increase is not nothing. I came here from Spotify a year ago. We had to accept some downsides like the bad Sonos integration which only slowly improves, but accepted it as Spotify got more and more unpleasant as a company.

Now with 70% price increase we have to reconsider. Tidal still has its family plan for 10,49€ and this also has Hifi streaming, will have to check the catalogue. Would be sad if we had to go back to Spotify.

I am really disappointed...

We never asked for Hifi!

R

Rgallego

Hitmaker

Shocks me that someone at Deezer is getting paid (probably a lot) to take silly decisions like these.

Increase the value of the service? Retain customers? be competitive? Nah.. lets just increase the price 70%!