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Deezer Family subscription paid via Apple but not activated

Forum|Forum|5 years ago
October 17, 2020
40 replies
628 views

I subscribed to a Family membership but I can not add Family members

Best answer by Jaime.Deezer

Hi @Khaled Hassan

As you currently have a Deezer offer subscribed through iTunes, you will not be able to automatically switch from Premium to Family.
In order to subscribe to the family subscription, you will first need to first cancel your current offer (On your iPhone go to settings> iTunes & App Store> click on your apple id and login> signatures> then just click Deezer and cancel)

Once your Deezer account reverts to a free version, to subscribe to our Family plan, please log into your Deezer account from a PC/Mac preferably and follow this link: http://www.deezer.com/offers/family
If you have been charged for a family subscription as you indicate you should contact Apple directly since we do not have control over Apple payments. You can contact them through the following link: https://reportaproblem.apple.com
Let us know how it goes :relaxed:

Show previous replies

Jaime.Deezer

Community Manager

Hello @edgars.priede.7 above in this page you can check why your subscription did not upgrade to family and what you can do.
Apologies for the inconvenience :pensive:

T

Tnord

Roadie

Hi. I paid for Deezer family - upgraded from premium, but still shows premium.
the sub fee has come out of my account.
Any ideas on what’s wrong?
thanks.

Jaime.Deezer

Community Manager

Hi @mjopry please check the information above in this page in order to understand what happened with your upgrade and what you can do.
Apologies for the inconvenience :)

A

AnelB6

Roadie

I subscribed for family, but it reflects as single member, I cannot add my family?

Jaime.Deezer

Community Manager

HEY @AnelB6 in the info above in this page you can check why your upgrade failed and what to do in order to fix it and be able to enjoy Deezer Family.
Apologies for the inconvenience

J

Jaxx Cluj

Roadie

Hi,
I had a deezer premium acount, but I wanted to have the family acount so I payed the Family subscription.

The problem is that in the app it remains after 3 days the same deezer premium acount, not the family one.

I have tried to logout/login. All kind of things but the app don't want to recognize the family acount, not even on other devoces (not phone)

When I enter in my subscriptions(itunes) I clearly have the family activated, and it was no problem with the payment.

Can you help me with this pls?

Jaime.Deezer

Community Manager

Hi @Jaxx Cluj I am sorry that the upgrade did not work. Please check the info above to understand what happened and what you must do in order to fix the problem.
Apologies for the inconvenience.

A

ajborge

Roadie

Hi,

I changed my Deezer Premium Subscription for a Family one (via Apple subscriptions) and the App keeps showing the Deezer Premium Subscription Account. I signed-out and login but still doesn’t change.

Can you help me?

Regards,

Armando

Jaime.Deezer

Community Manager

Hi @ajborge I am afraid that the upgrade did not work as it should be.
Please check the information at the top of this page to understand what went wrong and what you can do to fix it.
Apologies for the inconvenience.

D

Davefrank03

Roadie

Hi, I paid to upgrade from premium to family several days ago. I’ve been billed for this by Apple but my profile has not updated on Deezer, please can you check and advise.

Thanks, Dave

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