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One Hit Wonder
November 12, 2022
Answered

Decouple t-mobile from my account

  • November 12, 2022
  • 1 reply
  • 36 views

Hi

Because of some unknown reason my account became free and did not connect with my T mobile premium.

I had to log in and connect with T Mobile again. However by mistake I used another deezer account of mine which was free and I was not using (its the account I am conversing with now).

So now I have accidentally connected this account with my T mobile premium. I would like to undo that, so I can get the premium back on my old account. The one where I have my playlists and everything...

A bit confusing but I hope that the essence of my question is clear ( the decoupling of a t mobile account so I can couple it with another). 

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Best answer by Jaime.Deezer

Hi @kaoutar_skq I am sorry to hear that.
Please get in touch with our Deezer Support Team and provide the account information and one of our agents will able to help with your request.
Thanks 

1 reply

Jaime.Deezer
Community Manager
Community Manager
November 13, 2022

Hi @kaoutar_skq I am sorry to hear that.
Please get in touch with our Deezer Support Team and provide the account information and one of our agents will able to help with your request.
Thanks