Decouple t-mobile from my account

  • 12 November 2022
  • 1 reply


Because of some unknown reason my account became free and did not connect with my T mobile premium.

I had to log in and connect with T Mobile again. However by mistake I used another deezer account of mine which was free and I was not using (its the account I am conversing with now).

So now I have accidentally connected this account with my T mobile premium. I would like to undo that, so I can get the premium back on my old account. The one where I have my playlists and everything...

A bit confusing but I hope that the essence of my question is clear ( the decoupling of a t mobile account so I can couple it with another). 


Best answer by Jaime. 13 November 2022, 11:38

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Userlevel 7
Badge +4

Hi @kaoutar_skq I am sorry to hear that.
Please get in touch with our Deezer Support Team and provide the account information and one of our agents will able to help with your request.