Hi @lina.melo1 I am sorry to hear that you are having problems with your payment.
I’d love to help but for payment related issues, you need to contact our Deezer Support Team.
If you have a copy of the payment, please provide it when you contact them as well and they’ll be able to help.
Apologies for the inconvenience 

Hi @Jaime. thanks for your reply, however I already send that information and the agent don’t help me with nothing, so I’m really upset with this situation. 
 

can you help me? 

Hey @lina.melo1 I am afraid I don’t have any different info than the one given by support.
I have checked in the system and I could see that July’s payment was refused (it seems there was a problem with the card and you have to contact the bank to check and confirm). We didn’t process or collected any money for that refused payment.
My recommendation is to login to your account from a computer via www.deezer.com/offers and resubscribe.
Apologies again for all the inconvenience.