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πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ BREAKING NEWS: Deezer Premium/Family πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ (Update)

πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ BREAKING NEWS: Deezer Premium/Family πŸš¨β€‹β€‹β€‹β€‹β€‹β€‹β€‹ (Update)

Update:
Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
All impacted accounts have been rectified.
We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
Thank you for your support.


Dear Community users,Β 

We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.
Rest assured, our team is working diligently to fix this issue as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding.
Updates will be provided as soon as the problem is resolved

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

39 replies

J
Rank

My account is still affected! I thought the problem was meant to have been resolved?Β 

E
Rank

Bonjour, mon problΓ¨me n’a toujours pas Γ©tΓ© rΓ©solu. Je suis dans un compte famille mais avec une autre adresse e-mail, (betscouneva0@gmail.com)Β 

Comment régler se problème 

I
Rank

My family members are still not listed. The issue is not resolved yet.

Jaime.Deezer
Rank
Userlevel 7
Badge +7

If your family members are not listed, please contactΒ our Deezer Support TeamΒ and a member of the team will check your account and help to restore them.
Thanks

C
Rank

Hi, I can now get onto my Deezer account, but it looks like the other member's on my Deezer Family account have been removed and they can no longer log in πŸ‘Ž. I'm just hoping all their playlists haven't been lost!

P
Rank

PUES YO ESTOY BIEN CON DEEZER SIEMPRE BRINDAN UNA BUENA ATENCION Y SI PASO ESE PROBLEMA NI LO NOTE ESA NOCHE LO REPARARON YA A LAS 9 LO HABIAN SOLUCIONADO OTROS SE DEMORAN HASTA MESES PERO USTEDES LO HICIERON RAPIDO POR ESO SIEMPRE ESCOGERE DEEZER

Β 

C
Rank

My daughter lost her playlists πŸ™„ .. and I’m constantly asked to update my plan. Please tell me when youβ€˜re ready.Β 
Β 

bye c

M
Rank

One user affected do far in Poland within family sub. Any troubleshooting from the user side? Reinstall app did not work.Β 

J
Rank

Hi, I can now get onto my Deezer account, but it looks like the other member's on my Deezer Family account have been removed and they can no longer log in πŸ‘Ž. I'm just hoping all their playlists haven't been lost!

Me too Chris! πŸ‘€

D
Rank

Hi,

Since the Deezer family plan issues on Friday, the other accounts of my family are still having issues.

They no longer show on my account as members. Does this mean they have lost all their playlists? I am assuming I will have to reinvite them, or are you doing something to sort this problem on your side?

Β 

Β 

D
Rank
Userlevel 2
Badge

Still broken here also, all users are gone from my family account ...

D
Rank

Family plan isn’t working properly. Will you be issuing credits to accounts, since we have not been able to use what we’re paying for?

Jaime.Deezer
Rank
Userlevel 7
Badge +7

If you are still experiencing problems with your Premium/Family account, please contactΒ our Deezer Support TeamΒ and one of our agents will help with your request.
ThanksΒ 

Neil.Deezer
Rank
Userlevel 5
Badge +1

Hi folks,

Please see my response to this thread. Closing out this topic as it relates to a previous technical issue.

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