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One Hit Wonder
Kimberly Agan
One Hit Wonder
Jul 2, 2022 12:00 AM UTC
Answered

After receiving an email email for 3 free trial, the app only offers one month.

I received an email stating that I could choose a plan for 3 months free. I wanted to try the family plan, but when I went to pay for it/add a card it refused giving me try our FAQ section. Then I went to the app to see if I could get to work from the app, but it was only trying to give me one month free. For obvious reasons I didn't put any payment info. I checked the card in question, it does foreign transactions and has money on it, and is also valid. It still hasn't worked. 

 

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GropplerZorn
GropplerZornAnswer
Superuser
Jul 2, 2022 2:04 AM UTC

Hello there @Kimberly Agan 

 

I can’t see the email you received to see if there were any restrictions on the plans being offered, and that’s the only thing I can think of at the moment.

 

You wrote that the 3 month offer was valid when you were on the deezer web page, but it just wouldn't accept your card? Did you try an alternate payment method?

 

I would suggest contacting deezer support. They can certainly get you set up with any valid offers.

 

G

Deezer Legend
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2 replies

GropplerZorn
Superuser
GropplerZornAnswer
Superuser
Jul 2, 2022 2:04 AM UTC

Hello there @Kimberly Agan 

 

I can’t see the email you received to see if there were any restrictions on the plans being offered, and that’s the only thing I can think of at the moment.

 

You wrote that the 3 month offer was valid when you were on the deezer web page, but it just wouldn't accept your card? Did you try an alternate payment method?

 

I would suggest contacting deezer support. They can certainly get you set up with any valid offers.

 

G

Deezer Legend
    Superschlumpf
    Superuser
    Superschlumpf
    Deezer "Sonos Master" Legend
    Jul 2, 2022 9:27 AM UTC

    @Kimberly Agan 

    This normaly happens if you took a special offer in the past using same payment method. Also if using it with a different email adress…
    Because many people in the past were using the 3 month trial for several times just using another email adress each time, Deezer now is going to check by payment method if you had a special offer in the past. 

    [he/him] Deezer is music, but Deezer and Sonos is party !
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