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One Hit Wonder
daveyboy963
One Hit Wonder
January 3, 2018
Answered

account has changed from Premium to free.

  • January 3, 2018
  • 13 replies
  • 626 views
I subscribe to the premium service through my mobile provider. I have opened my app and it has changed from a premium account to a free account. I cant understand how this as happened as i am still paying my subscription to three.
Has anybody have any ideas thanks
    Best answer by Anja
    @Red Rarity87 please note that the subscription was cancelled by Cricket on 19/12/2017. If you are still paying for Deezer, please get in touch with Cricket directly so that they activate the subscription again :)

    @Marty.Tickner I can't see a mobile provider subscription for your account at all. Have you linked the subscription to your Deezer account already? If so, there might be a second account. Please send us the name of the provider and your mobile number here and we'll check 🙂

    13 replies

    Show previous replies
    Guitar Hero
    Tlmb10
    Guitar Hero
    June 18, 2020

    Please can I’ve got an answer quickly please 

    Rockstar
    Kevin Deezer
    Rockstar
    June 18, 2020

    Hello @Tlmb10, get in touch with our customer support team, they will fix that for you.

    Have a nice day

    https://www.deezer.com/en/profile/3421485864
    Roadie
    MVF
    Roadie
    March 29, 2022

    This just happened to me. Been paying for Family plan but now it has changed to Free version. Resubscribed but it happened again shortly after. Seems like a common problem. Probably will just go back to Spotify or try another service. Shouldn't have to be stuffed around like this.

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