Skip to main content
Answered

why deezer is not working on Sonos?

S
Runaway Baby
  • sully
  • Runaway Baby
  • 4 replies

I’ve been Deezer premium customer for 8 years and still can’t find a way get help? I’ll try here.

I'm confused I thought I was on premium and see I’m on trio, have no idea difference’s is I want the best quality…I thought premium was.

Deezer is not working on my Sonos…….atm…….I just noticed Sonos say you must use premium on there system for it to operate.

is there problem Deezer and Sonos atm? Surely there can’t be I’d get a message service is down surely

why am I transferred to trio ? 
I’ve been very happy Deezer over years

kind regards Sully

 

 

 

 

Best answer by GropplerZorn

Hey there Sully. ​@sully 

Deezer Trio is the small family subscription that was marketed for a limited time a couple years back. This allows 2 more accounts to be invited to your own subscription. Premium is the current version of paid Deezer for one user. 

In most countries, HiFi is automatically included in Deezer Premium, Deezer Duo and Deezer Family subscriptions. Trio is no longer listed on the support page, but I’m guessing it still includes HiFi (you can check yourself), so sound quality is the same.

The plan comparison page is here.

In my experience, Sonos has always required a paid version of any linked service, so I am guessing that their system is not recognizing Trio as being at the same/similar tier as Premium. You could contact their customer service first to see if it can be resolved on their end and if that doesn’t work, see what Deezer customer support could do.

Best of luck.

View original
    Did this topic help you find an answer to your question?

    4 replies

    Jaime.Deezer
    Community Manager
    Forum|alt.badge.img+7
    • Jaime.Deezer
    • Community Manager
    • 5188 replies
    • March 28, 2025

    Hi ​@sully Sonos has informed that they identified a problem with Deezer and already working on a fix. You may not be able to sign in to your Deezer account on Sonos until it’s resolved.
    Apologies for the inconvenience

    S
    GropplerZorn
    2 people like this
    • S
      sully
    • GropplerZorn
      GropplerZorn
    S
    Runaway Baby
    • sully
    • Author
    • Runaway Baby
    • 4 replies
    • March 29, 2025

    Hi

    No not all my questions were answered please.

    Want to know the difference between Trio and Premium? and I’m little frustrated that I can’t get a clear picture of the differences without having to search it out here? 
     

    which has the best quality?
    why would Sonos say I can only use Premium?
     

    appreciate if you’d clear this up

    Sully
     

     

    GropplerZorn
    Deezer Legend
    Forum|alt.badge.img+17
    • GropplerZornDeezer Legend
    • Deezer Legend
    • 1034 replies
    • Answer
    • March 29, 2025

    Hey there Sully. ​@sully 

    Deezer Trio is the small family subscription that was marketed for a limited time a couple years back. This allows 2 more accounts to be invited to your own subscription. Premium is the current version of paid Deezer for one user. 

    In most countries, HiFi is automatically included in Deezer Premium, Deezer Duo and Deezer Family subscriptions. Trio is no longer listed on the support page, but I’m guessing it still includes HiFi (you can check yourself), so sound quality is the same.

    The plan comparison page is here.

    In my experience, Sonos has always required a paid version of any linked service, so I am guessing that their system is not recognizing Trio as being at the same/similar tier as Premium. You could contact their customer service first to see if it can be resolved on their end and if that doesn’t work, see what Deezer customer support could do.

    Best of luck.

    G
    Jaime.Deezer
    awesomemac
    2 people like this
    • Jaime.Deezer
      Jaime.Deezer
    • awesomemac
      awesomemac
    S
    Runaway Baby
    • sully
    • Author
    • Runaway Baby
    • 4 replies
    • March 29, 2025

     GlopplerZorn you explained it beautifully thankyou I understand now.

     

    Jaime.Deezer
    GropplerZorn
    2 people like this
    • Jaime.Deezer
      Jaime.Deezer
    • GropplerZorn
      GropplerZorn

    Reply


    TERMS OF USE DEEZER COMMUNITY SITE