Your tracks, without gaps!

Hello @WalterS, gapless is indeed not implemented on desktop app. It’s only available on mobile. Sorry! 

You’re “sorry”??? I pay the same amount for Deezer (Hi-Fi) as people using the app on their mobile devices, and yet I can’t enjoy the same features? Your absolute dismissive attitude is really discouraging. Especially after this was PROMISED us.

Hey @WalterS, I am not being dismissive, you do pay the same amount as everyone else and they also don’t have gapless on their desktop app.

As deezer is mainly used on mobile it makes total sense for us to implement first on mobile and then on desktop. Our teams are not as big as other competitors so we have to make choices, prioritise etc...

For the time being gapless is only on mobile, we want to improve it to desktop too but it’s not going to happen right now. (I want to say sorry again, but I am scared of being told off), anyways I hope this clarifies our position a bit more. 

Have a nice day 

You misquote me by saying “you do pay the same amount as everyone else and they also don’t have gapless on their desktop app.”. What I meant was, as a PC user I pay the same amount as a mobile user. It is therefore unfair to omit features for me, using the app on PC. 

You also don’t address the fact that you guys PROMISED that gapless playback will be available for the PC app by the end of 2021. Your position is clear enough.

So… is this just not coming to Desktop? Is there no way to get gap-less playback from a computer? Desktop App or Web?

I understand the need to prioritise with small teams, but uh… this is a pretty critical feature. If people are using Deezer Hi-Fi, they’re here for the experience as it was intended by the artist, and there are A LOT of albums that are meant to be played back gap-less, in fact, I’d actually say ALL albums should be played back gap-less, if that’s how they were uploaded to the service and if that’s what the record is supposed to sound like. If after two years of it being on mobile (where I’d wager nearly all playback will be through phone speakers or bluetooth) it’s not available for computers, what are you prioritising over this? 

Maybe I’m not understanding this right, but is it really such a complicated feature to start loading the next song when you get close to the end of the song that comes before it in an album? I mean, even after downloading an album to be available offline you still get gaps. What’s going on there? You say FLAC files don’t even need to be re-encoded, so what’s the challenge?

I joined the group for improving the Desktop app and this is the first thing I looked up, only to see an announcement from two years ago that apparently has been abandoned, so I’m not sure what to do with this.

We just want transparency.

There might be a theoretical workaround if you use Windows 11, because that OS version has direct support for Android apps, at least for U.S. users. So you could install the Deezer Android app on Windows 11 if it is available via Amazon app store, as Microsoft does not support apps from the Google Play Store.

I think there also is a way to use iOS apps on a Mac computer, but I don’t know this for sure.

For our desktop app and web users, don't worry, we're finishing it too 

 

 

TWO YEARS AGO!

I know you guys get a lot of these questions(sorry) but how is the development for gap-less on desktop? Just want to know if y’all are close with it or had some setbacks.

Do you know those albums where you can't figure out when a track starts and ends? Melodies seamless moving from one to another, like an eager humming-bird from flower  to flower … 

Of course you do!

Put the philosophical moment aside, you've been asking us about this feature for quite some time now 

We've worked and worked hard to finally deliver to you a standard you deserve: Gapless playback. 

The feature isn't surely new to the world but it took some sweat to be implemented in our super vast catalogue. In fact, we're doing this gradually so that your listening experience runs smoothly, without any hiccups - literally  

For those who aren't familiar with the technical stuff, this is what we're talking about:

• Audio formats such as MP3 and FLAC add tiny little gaps of silence before and after the track, which can be disruptive to listening when the content recorded wasn't intended to have gaps between each track -  a good example being a recording of a live album or concert.  Gapless playback will remove these gaps at the beginning and end, to offer an improved listening experience.

For now, this is for our mobile Android and iOS apps - and for HiFi users only. This is because our FLAC catalogue doesn't need re-encoding (the tracks are ready for the feature) but our MP3's will need some polishing before everyone can enjoy it. And remember, there's no need to switch anything on, we've taken care of that for you 

So if you're on Android and can't wait, update your app to 6.2.1 (you must be a Beta user) and if you're on iOS, this should already be a part of your life but if it isn't, you just need to wait a bit longer  

For our desktop app and web users, don't worry, we're finishing it too 

What's the first album you're listening to? Let us know below!

I think you'll know my choice 

Not on HiFi? Check out our offers here 

Can't wait to get your Premium subscription on gapless too? Please see here for more info 

It's being rolled-out gradually - so wait for your turn 

It’s been promised on desktop for years. My first will be any opera, most of which are unlistenable without gapless. Other albums are fine with gaps because they’re one song after another. Sometimes a gap is good. Also One Too Many Salty Swift And Not Goodbye by the Cecil Taylor Unit, a very long jazz piece.

For our desktop app and web users, don't worry, we're finishing it too 

 

 

HiFi desktop app user here… I’m still experiencing gaps in 2023? 

Am I doing something wrong?

Regards,

Jack