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Rudi
Ultimate Superstar
Rudi
Ultimate Superstar
June 22, 2020
F.A.Q.

Joining Deezer Family has just become much easier

  • June 22, 2020
  • 33 replies
  • 5493 views
Joining Deezer Family has just become much easier

:bell: You can now add independent accounts to your Deezer Family :juggling_tone4:

Up until now, you had to create individual profiles for all your loved ones, so they can also enjoy life through Deezer.

But some of you wanted your own login details too, so that you all don't have to share the same email and password. Times change, right? Well, once more, the community has been heard and we're ready to take our Deezer Family experience to another level.

You now have the option to:

  • create your profiles the same way as before (particularly useful for kids profiles)
  • add an individual account to your Deezer Family - what you've been waiting for!

Welcome to Deezer Family '2.0' :stuck_out_tongue_winking_eye: how does it work?

  • the Deezer Family subscription main account sends an invitation to an existing Deezer user
     
  • The user who received the invitation joins the Deezer Family subscription, but their account remains completely independent and private! Other members of the Deezer Family do not have access to it
     
  • Login is always done with their own credentials, and the new addition can easily continue to enjoy all the content from their own account
     
  • The connection to a variety of devices as a Deezer Family user is now a possibility
     
  • The number of Family members does not change: 5 profiles OR independent accounts can be linked to the subscription in addition to the main account

The requirements to join a Deezer Family account :white_check_mark:

  • The account to be added must be on our free subscription. If there's a paid subscription in place, you must cancel it and wait for the end of it
     
  • The main account and the guest account must be from the same country

 

For more info and a detailed guide on what to do, please see our brand new article here :writing_hand_tone3:

 

    33 replies

    Show previous replies
    Rob Igo
    Ultimate Superstar
    Rob Igo
    The OG
    December 3, 2020

    HI @Oscar Fuentes 

     

    yes it works with individual plans now able to be added to a Family Plan.  If you convert your own play to the Family Plan you’ll be able to invite your father via a link and his profile would be added to your family plan :) 

    I hope this helps :) 

    I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
      brandeeprecious
      Guitar Hero
      brandeeprecious
      Guitar Hero
      December 15, 2020

      I am currently  on someone  else’s family plan and wish to have my own account. I don’t want to have to start over, how do I separate my account from the family account?

      Brandee
      Noam Asulin
      Superuser
      Noam Asulin
      Bezi since 2017
      December 16, 2020

      How do you login to your account ? Do you have your own login details ? If so you should ask your Family admin account to disconnect you from the subscription and then just re subscribe to premium ( Or other plan if you wish)

      (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      December 16, 2020

      Hi @brandeeprecious what you can do is to create a new account and then you can transfer your music from your family profile to your own account following the instructions on this link: https://support.deezer.com/hc/en-gb/articles/115003730425-Transfer-playlists-between-accounts
      Let me know how it goes or if need any further help.:slight_smile:

      brandeeprecious
      Guitar Hero
      brandeeprecious
      Guitar Hero
      December 16, 2020

      @Noam Asulin  Yes I have an independent account on the family plan. I will talk to the account owner. @Jaime. I was hoping to not have to start a new account. I had to do this once already to get on the family account. 

       

      Brandee
      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      December 16, 2020

      @brandeeprecious apologies for the misunderstanding. Please check section III in the following article and let me know if that is the information you are looking for:  https://support.deezer.com/hc/en-gb/articles/360007641517
      Thanks 

        brandeeprecious
        Guitar Hero
        brandeeprecious
        Guitar Hero
        December 16, 2020

        @Jaime. I am currently independent in a family plan. I am wanting  to have my own plan without having to start another account. I already had to do this once when I joined the family plan I am currently in. There are other family members looking to join that account and I don’t mind freeing  up my spot and getting my own. There should be some way for an account to be dropped from a family plan to individual one.

        Brandee
        Noam Asulin
        Superuser
        Noam Asulin
        Bezi since 2017
        December 17, 2020

        @Jaime. I am currently independent in a family plan. I am wanting  to have my own plan without having to start another account. I already had to do this once when I joined the family plan I am currently in. There are other family members looking to join that account and I don’t mind freeing  up my spot and getting my own. There should be some way for an account to be dropped from a family plan to individual one.

         

        Since you have an independent account already all you have to do is what I wrote in my first comment . Just ask the owner to drop you from the family account and you then will be able to subscribe to Premium and you won’t lose any of your data

        (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
          Jaime.Deezer
          Community Manager
          Jaime.Deezer
          Community Manager
          December 17, 2020

          Hi @brandeeprecious we don’t have an option to do what you are suggesting. The only way would be to create a premium account and then transfer the music form your profile to that account following the steps I mentioned in the link above.

          Apologies for the inconvenience

          Roadie
          sepochirwa
          Roadie
          March 3, 2021

          Hi @brandeeprecious we don’t have an option to do what you are suggesting. The only way would be to create a premium account and then transfer the music form your profile to that account following the steps I mentioned in the link above.

          Apologies for the inconvenience

          Hi Jaime,

          so simply put, if one is part of a family and they happen to want to leave, they get to lose their account (and everything they’ve built around it)?

          Show more replies
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