Joining Deezer Family has just become much easier

@Kyrylo Penzykov nice to hear  Family Mix is already a feature with the Family subscription, you can access it from the homepage, in the “Made for you” category, usually on the right.

Ciao...sono Mónia e ho appena scaricato Deezer per ascoltare musica...ma non riesco a salvare le canzoni e fare una cartellina a parte... così che quando voglio sentire un po' di musica vorrei poter aprire la mia cartellina con le mie canzoni preferite...qualcuno mi può aiutare?considerate che sono abbastanza testona con cose di tecnologia e telefono...help me please?😬😬😬

Ciao Mónia! I'm sorry, but we don't have support in Italian yet. Hopefully soon! :)

About your question, we don't have this feature yet… You can only download favorits playlist, general playlists and albums, but not organise them in folders.

I have a Deezer family plan and my children have Deezer Family profiles. I am trying to convert them to individual accounts.

I have been trying to follow instructions in Section III posted at https://support.deezer.com/hc/en-gb/articles/360007641517#h_01EK2WPX6J7F8ZV9NY3NR9GGSR

After selecting “ Set as independent account ” and typing my child’s Google account credentials, the Deezer web site created a brand new Deezer Free account instead of joining my child’s account into my family account and keeping all favorites, playlists, etc.

When I tried to repeat the procedure, I was given a message that my child’s Google email address is already associated with another Deezer account (the free account that was created for some reason). When I log in to the Deezer Free account and try to delete it, I get a message “We sent you an email”, but the email is never received.

Hi @ek1 
In this case, the best thing to do is to contact our customer support team and one of our agents will be able to check both accounts in the system and sort it for you 

I have followed the article on how to do this and linked my wife’s Google account but when she tries to log in on her mobile device with her Google account it comes up as an error.

On her account details page it doesn't confirm that her account is independent?

What am I doing wrong?

Andy.

Hi @andys101 it might be the case that her email linked to the google account in already linked to an existing account on Deezer. Can you please check and then delete that account and then try again?
Please let me know if that works.
Thanks :)

Awesome,  that was exactly the case, thank you.

Does anyone know if it still works like the answer replied? My father has his own account with all his playlists, info, etc. and we would like to change our plan to the Family one. But we can’t do it with Deezer because one of us would not be able to use his account. Has Deezer changed that? We are considering going to Spotify, because it’s way easier, and each of us would have its own account.

Hi @Oscar Fuentes please check the info above in this topic, that might help with your request.
Let me know if you have any questions :)