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Guitar Hero
Jul 21, 2024 6:18 AM UTC

Why Deezer stops working on Moon Mind 1 platform?

Hi, about month ago deezer stops working on my Moon 180d streamer? Is there any chance to fix it? Moon support says that Deezer change something and they are contacting deezer support to solve the problem. How long can it take?

Best regards,

Łukasz.

    Pinned Reply By Michael Stankowski

    I have got answer from deezer like below:

    Hello Michael, I would like to inform you, that MOON confirmed that the MiND1 players are no longer compatible with Deezer due to security-related updates. However, MiND2 players are compatible and are not affected by this security change. And all models with MiND1 inside can be upgraded with a MiND2 module, and they are offering a 20% rebate on the upgrade cost until the end of year 2024 for people willing to make this upgrade. For more details you can also contact their support. 
     

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    14 replies

    Roadie
    Oct 6, 2024 9:22 AM UTC

    When can we expect an official statement from Deezer on when this will or will not be resolved?

    This is the least we can expect given that we pay for support of the product.

    Guitar Hero
    Oct 6, 2024 9:26 AM UTC

    I have got answer from deezer like below:

    Hello Michael, I would like to inform you, that MOON confirmed that the MiND1 players are no longer compatible with Deezer due to security-related updates. However, MiND2 players are compatible and are not affected by this security change. And all models with MiND1 inside can be upgraded with a MiND2 module, and they are offering a 20% rebate on the upgrade cost until the end of year 2024 for people willing to make this upgrade. For more details you can also contact their support. 
     

    ... 

    Roadie
    Oct 6, 2024 9:49 AM UTC

    Thanks for the quick answer.
    Not what I wanted to hear as that means continuing to use Deezer with a Moon Mind (1) is going to cost about £800 (UK).

     

     

    Guitar Hero
    Oct 6, 2024 9:52 AM UTC

    Same in Poland. Sell this crap. I have Limetree Bridge right now - good replacement.