Hi, about month ago deezer stops working on my Moon 180d streamer? Is there any chance to fix it? Moon support says that Deezer change something and they are contacting deezer support to solve the problem. How long can it take?
Best regards,
Łukasz.
W ogóle nie działa Deezer na streamerze Moon Mind 1. Wątpię, aby coś tam naprawili. Pisali mi, że to zmiana związana z bezpieczeństwem. Nic nie mówiąc przestali wspierać Moon Mind 1.
Mnie napisali, że deezer wprowadził zmianę z którą mind 1 sobie nie radzi i w skrócie żebym kupił sobie Mind 2. Nie zgadzam się na taką politykę firmy. Byłem ciekawy czy deezer ma jakieś swoje stanowisko w tej sprawie. Na razie jak dla mnie nie ma alternatywy dla deezera więc próbuję wymyślić rozwiązanie.
+6Hi
Not sure if this new issue is on Moon Mind side or our side, as it might be related with our new certificates.
We have already raised this concern to our developers and when I get relevant feedback I will come back to you.
Anyway, I recommend you create a ticket on Moon Mind customer support so they can open an incident about it.
Hello everyone, unfortunately my Moon MiND devices have stopped working for a few weeks. Moon says I would have to upgrade to MiND2, which costs €830 per device, which is far too much for multiple devices. If Deezer fails to support Moon MiND1, they will probably have to cancel. Does anyone know if a solution from Deezer is being considered?
Hi, in my opinion both sides does completly nothing to help us. It is sad that from the unknown reasons nobody is interested in solving the problem.
Hello @Leonídia.Deezer,I opened an incident with Moon two months ago. After consultation in Canada, I was told last week that it was a problem with Deezer, Moon can't do anything about it except offer me an upgrade to MiND2, which is absolutely unacceptable at the corresponding prices. If the problem is not solved immediately I will switch to Tidal, it also works with MiND1 there, I just tried it out. Best regards.
Hi,
probably i will also switch to Tidal or Qobuz which is working and supported. It is a shame that two commercial sides can't resolve the problem.
Hi Łukasz, it’s frustrating when this happens. It’s good that Moon support is working with Deezer to fix the issue. It’s hard to say how long it will take, but staying in touch with both support teams might help. Hope it’s resolved soon!
Hi,
Do you have any update?
Moon 180 mind still doesn't work with Deezer.
Moon support is not helping at all.…
Hi,
My understanding is we are not the only ones affected with this problem
Still somebody should resolve this.
When can we expect an official statement from Deezer on when this will or will not be resolved?
This is the least we can expect given that we pay for support of the product.
Pinned reply
I have got answer from deezer like below:
Hello Michael, I would like to inform you, that MOON confirmed that the MiND1 players are no longer compatible with Deezer due to security-related updates. However, MiND2 players are compatible and are not affected by this security change. And all models with MiND1 inside can be upgraded with a MiND2 module, and they are offering a 20% rebate on the upgrade cost until the end of year 2024 for people willing to make this upgrade. For more details you can also contact their support.
...
Thanks for the quick answer.
Not what I wanted to hear as that means continuing to use Deezer with a Moon Mind (1) is going to cost about £800 (UK).
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