Guitar Hero

Why Deezer stops working on Moon Mind 1 platform?

Forum|Forum|2 years ago
July 21, 2024
14 replies
323 views

Hi, about month ago deezer stops working on my Moon 180d streamer? Is there any chance to fix it? Moon support says that Deezer change something and they are contacting deezer support to solve the problem. How long can it take?

Best regards,

Łukasz.

Pinned Reply By Michael Stankowski

I have got answer from deezer like below:

Hello Michael, I would like to inform you, that MOON confirmed that the MiND1 players are no longer compatible with Deezer due to security-related updates. However, MiND2 players are compatible and are not affected by this security change. And all models with MiND1 inside can be upgraded with a MiND2 module, and they are offering a 20% rebate on the upgrade cost until the end of year 2024 for people willing to make this upgrade. For more details you can also contact their support.

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A

Alanzer

Roadie

When can we expect an official statement from Deezer on when this will or will not be resolved?

This is the least we can expect given that we pay for support of the product.

M

Michael Stankowski

Guitar Hero

I have got answer from deezer like below:

Hello Michael, I would like to inform you, that MOON confirmed that the MiND1 players are no longer compatible with Deezer due to security-related updates. However, MiND2 players are compatible and are not affected by this security change. And all models with MiND1 inside can be upgraded with a MiND2 module, and they are offering a 20% rebate on the upgrade cost until the end of year 2024 for people willing to make this upgrade. For more details you can also contact their support.

...

A

Alanzer

Roadie

Thanks for the quick answer.
Not what I wanted to hear as that means continuing to use Deezer with a Moon Mind (1) is going to cost about £800 (UK).

M

Michael Stankowski

Guitar Hero

Same in Poland. Sell this crap. I have Limetree Bridge right now - good replacement.