Skip to main content
Guitar Hero
Andrewj27
Guitar Hero
November 22, 2023
Answered

Unable to log in to mysqueezebox.com

  • November 22, 2023
  • 38 replies
  • 1757 views

Since yesterday, my squeezebox players and server (raspberry pis) have only been able to play Deezer Smart Radio. Mysqueezebox.com will not accept my credentials to log in to Deezer even though they are correct and I have a paid hifi account. Deezer has been working without a problem for years on my system. Anyone else having the same problem or know the solution?

Thanks

    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
    Best answer by deschman

    That seems not to be the issue in my case. I still can use Deezer using their app. 

    As suggested I opende a Service request. And it seems Deezer is moving. This is the answer:

     

    "Thank you for contacting deezer and My apologies for the inconvenience caused!
     
    Our developers have been notified of this issue, and they are actively working on resolving it. We expect the issue to be resolved in the next update scheduled for Monday. We appreciate your patience and thank you for bringing this to our attention.
     
    Please do let us know if we can be of any further assistance    ."

    38 replies

    Show previous replies
    Roadie
    tschu
    Roadie
    November 23, 2023

    same issue here :   on mysqueezebox.com  getting “Invalid username or password”  :-(

    Guitar Hero
    Beatboxx
    Guitar Hero
    November 23, 2023

    @Deezer:

    There is a large Squeezebox family, some of us  (like me) has been using Deezer for many years.

    We have always supported Deezer, even though many friends have switched to other steaming portals.

    PLEASE PLEASE don't let us down now.

    Help us actively so that we “Squeezebox friends” don't have to change the streamingprovider.

    MANY THANKS

      Guitar Hero
      MK654
      Guitar Hero
      November 23, 2023

      Hello,

      From today I can listen Deezer on my Squeezebox players. Is this only a temporary malfunction 😥 or Deezer stopped support 😡 the best digital music players?

      Please let me know asap, because if it was stopped, I would jump to Tidal with my family subscription (after almost 7y).

      Regards,
      M

        Guitar Hero
        MK654
        Guitar Hero
        November 24, 2023


        Maybe Deezer is trying to force everyone to Sonos? 

         

        No way! I’d rather replace music provider that I replace mine SB players by Sonos.

        Guitar Hero
        Xenakis
        Guitar Hero
        November 24, 2023

        Hello,  same problem here 

        getting “Invalid username or password” on mysqueezebox.com 

        I can’t log into Deezer anymore. Unfortunately I just bought a year long premium Deezer subscription.

        Please help with this issue, I don’t like other streaming services.

        Guitar Hero
        MK654
        Guitar Hero
        November 24, 2023

        I suggest to everyone to create the ticket for Deezer support

        https://support.deezer.com/hc/fr/requests/new

        I suppose that they don’t that SB community is not small.

        Roadie
        Dusemir
        Roadie
        November 24, 2023

        Same here. 
        Deezer support First tells me that it is fixed now (but still getting the same error). 
        Later he is telling me that it is not a Deezer Problem. (He does not know what the problem is, but is 100% sure that it is not a deezer Problem:-) ^^

        It happend at the same time as This: 

        https://www.golem.de/news/musikstreaming-spotify-und-deezer-kuendigen-kunden-das-abo-ohne-ankuendigung-2311-179708.html#cmts

        I Bet there is a correlation. 

        Hitmaker
        deschmanAnswer
        Hitmaker
        November 24, 2023

        That seems not to be the issue in my case. I still can use Deezer using their app. 

        As suggested I opende a Service request. And it seems Deezer is moving. This is the answer:

         

        "Thank you for contacting deezer and My apologies for the inconvenience caused!
         
        Our developers have been notified of this issue, and they are actively working on resolving it. We expect the issue to be resolved in the next update scheduled for Monday. We appreciate your patience and thank you for bringing this to our attention.
         
        Please do let us know if we can be of any further assistance        ."

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        November 24, 2023

        We’ve contacted our developers and have been told that they will deploy a fix on the next days.
        Apologies for all the inconvenience and thanks for your patience.

          Hitmaker
          deschman
          Hitmaker
          November 25, 2023

          Everything seems to work fine again! Thanks everone! 🤩

          Show more replies
          TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement