Ok. I'm stressed out. I listen to Deezer 10+ hours a day. However, as of tonight, if I try to play music from the PC app, it stutters and pauses and skips. It's UNUSABLE NOW. I'm not mad. Please don't think I'm in here trying to be rude. Not at all. I'm more panicked than anything else lol. Everything is updated and all good. I deleted the app and reinstalled it also. My internet is showing at 1.3gbps so it's not that, and it's definitely not the hardware. So, I guess the question is that in 2024 is there no fix for this issue STILL?? I love Deezer and I recommend it EVERYWHERE that I go. But umfortunately, if I can't get it working in a relatively quick amount of time, I'll have absolutely ZERO choice but to switch. I'm not doing all this stuff in silence *shivers audibly* no way. Lol.
Info:
Windows 11
Asus
ROG
Strix Scar
Intel 12th Gen i9-12900H
NVIDIA GeForce RTX 3080
64gb DDR5 RAM
Hi @dirtyPICKLE I am sorry to hear that.
Does this happens on the web version or just on the desktop app?
Would you be able to provide a video reproducing the problem in order to show it to our devs?
Thank you very much for your help (and support) and apologies for the inconvenience
@Jaime.Deezer I actually just got off from a chat with a real tech support person regarding the same issue which was experienced by @dirtyPICKLE . I was suffering from massive stuttering with the Deezer desktop app on Windows 11.
It has been playing fine for the past 2 years, and my connection is similar to his ( 1Gbps ). However, since the past few days, Deezer playback on the Windows app has been acting up -- it plays, stutters, then stopped altogether.
Then your tech support colleague recommended that I tried playing it on the web browser. I tried DuckDuckGo -- the same issue occurred.
However, things improved when I started logging in Deezer and playing Hifi music via Firefox v. 126.0.1 (64-bit). It has been great so far after a few songs, but i am getting the problem again
Conclusion: I am still flabbergasted when the sudden issue with the Deezer desktop app as this never happened before for the last 2 years.
Same issue here, Windows 11 - 24H2
Deezer App 6.0.220
It’s simple if you ask me, you need to add a buffer setting, and I want to increase that.
Why is it real things that would help you don’t seem to want to code, but you have weird music share crap?
Add to that it’s been over six years since you should have introduced landscape in player mode on iOS, not to mention your lack of simple understanding of iOS widgets, it’s really weak. The share that doesn’t open to my iOS topics so I have to click twice?
You still do not handle video? Look, I’ve been a long time user, and I’m not saying I’m leaving, but let’s get some coders and do some things that we actually need? Windows App needs a buffer that can be set, that’s like a basic in all music wrappers / programs.
I’m having problems too on Windows 10 with Firefox, deezer freezes between tracks constantly, sometimes it’ll start after a few seconds, other times, it won’t until I hover over the tab. Pretty annoyed because I never had any problems at all until a few months ago when uploaded mp3s stopped working, and now that’s fixed, I still can’t listen to my music properly.
@sushigal007 I am sorry to hear that.
Would you be able to share a screen recording with the problem that you mentioned in order to send it to our devs and be able to help you?
Thanks
Same problem here! Extremely annoying.
I am using Deezer premium subscription since mid 2020. I have never had problems until about a month ago and I don’t see any changes on my PC (drivers, etc.), and I have a fairly good bandwidth.
Songs stops playing after some time, and everything freezes. Now, the only way I can listen to anything is to download the music, and then listen it from the download folder. Of course, I can not do this with the Flow music (very annoying! as I listen to Flow channel a lot).
I removed the app, cleaned the PC (registry etc.), installed a newest version - and nothing helped. The same thing happens regardless if I use app or browser (Brave).
Finally, the problem is (probably) also clearly visible when I try to download the music (which I haven’t ever done before) - the download can go fast, and then freezes too, for a while, then it continues, then it freezes, then continues. So after a while, it is finally downloaded, and then only I can listen to music normally.
I see no obvious reason that a problem might be on my side, and I will not be able to tolerate this for a long time.
While I understand that a problem might be difficult to resolve, there is no way so many users with different PC-s have similar issue.
Assistance and advice is needed please, and fast.
Thanks,
Smiljko
For me, the problem seems to have gone away after disabling my DuckDuckGo Privacy Essentials addon, but while I’m glad it’s working, I am more than a little concerned about the growing number of protective extensions I’m having to turn off to make things work.
I am back with the news, related to my post from six days ago.
At the moment, it seems that problem has resolved by itself. So I considered it is fair to draw some conclusions.
- The problem persisted for about a month, or so.
- I tried all the usual steps: restart of the PC (several times), installing a new version of Deezer app, cleaning the PC (registry etc.), reinstalling the drivers … nothing helped. As others, I also believe the problem is not on my side, leaving the possibility the problem to be from the internet provider side or Deezer.
- I checked several times the internet speed, and found it to be fast and stable. This leads to conclusion that problems is on the Deezer side. However, the number of complains over internet seemed insignificant compared to the total number of Deezer users. This leads to the possibility that some strange instability occurred, affecting only some people for reasons that are not clear. I tried also to see if something is blocking Deezer (firewall etc.), but didn’t mess much about due to lack of IT knowledge required for digging deep in Windows services.
As the problems seems gone (for no obvious reason, such as some major Windows update), it is difficult to know why it happened - and certainly it is not the nicest advice to hear: wait, and soon all will work as it should.
So I can only suggest:
- Check PC as I did, just in case. (When it didn’t work, it didn’t work on two PC’s I am using at the same time - and the chance two PC’s, one running Windows 10 and one running Windows 11, are having at the same time the same driver/firewall/app-update problems, are unlikely.
- Therefore, unfortunately, the advice is to wait for the problem to fix itself.
- Check the speed of the Deezer download. If your internet is fine (stable and fast) and you see Deezer is struggling in download, then it obviously can not play flawlessly. This is to be sure you detected the problem.
- Eventually, while you impatiently wait, you may download the music (even if struggling, it will eventually make it), and then listen to downloaded music.
I can not help any more than this, and I know it is not much. This is my experience, and your may vary.
I am happy my Deezer is OK again, and I hope that anyone having problems will either fix it, or soon have Deezer running well again, with our without apparent reason.
With best regards,
Smiljko
