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One Hit Wonder
Mitch72
One Hit Wonder
January 17, 2023
Answered

some songs only play on my phone

can anyone tell me why some play on my phone but not on my laptop ?

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    FriskyProdigy
    FriskyProdigyAnswer
    Superuser
    January 20, 2023

    Hello @Mitch72,

    Despite you not having clarified if it’s Deezer Web or Desktop, there a lot of reasons why that may be the case, I’ll list a few for you to troubleshoot:

    • Your laptop could have a firewall or proxy installed that is interfering with tracks playback - typical of work or school provided/managed devices.
    • Your laptop could have some tracker and adblockers preventing some important scripts from running while using Deezer.
    • Your laptop could be connecting to a network that has some firewall policies that block some elements, including necessary ones for Deezer to function properly.
    • Your laptop could have a proxy that is placing you in a region other than your current one (on your phone) - and so some tracks may appear unavailable.
    • You run a VPN service on your laptop, or the network you connect to does.
    • Deezer Web: You have not closed your browser in a long time, try closing and reopening again or clear all browser cache and cookies.
    • Deezer Desktop: You have not rebooted your laptop in a very long time, try rebooting and see if it it persists.

    Please let us know if any of the above addresses your issue.

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    2 replies

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    January 19, 2023

    Hello @Mitch72, on your laptop you use the desktop app or web? 

    Do you receive an error message? 

    Can you give us an example? 

    Thanks

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    FriskyProdigy
    Superuser
    FriskyProdigyAnswer
    Superuser
    January 20, 2023

    Hello @Mitch72,

    Despite you not having clarified if it’s Deezer Web or Desktop, there a lot of reasons why that may be the case, I’ll list a few for you to troubleshoot:

    • Your laptop could have a firewall or proxy installed that is interfering with tracks playback - typical of work or school provided/managed devices.
    • Your laptop could have some tracker and adblockers preventing some important scripts from running while using Deezer.
    • Your laptop could be connecting to a network that has some firewall policies that block some elements, including necessary ones for Deezer to function properly.
    • Your laptop could have a proxy that is placing you in a region other than your current one (on your phone) - and so some tracks may appear unavailable.
    • You run a VPN service on your laptop, or the network you connect to does.
    • Deezer Web: You have not closed your browser in a long time, try closing and reopening again or clear all browser cache and cookies.
    • Deezer Desktop: You have not rebooted your laptop in a very long time, try rebooting and see if it it persists.

    Please let us know if any of the above addresses your issue.

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