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Rockstar
Kevin Deezer
Rockstar
October 4, 2021
Sticky

Security certificate issue on a number of devices

  • October 4, 2021
  • 85 replies
  • 5824 views

Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

 

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

    Pinned Reply By

    Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

    85 replies

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    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    June 21, 2023

    Hi @Alan.Ferrari sorry for the late answer.

    Indeed Deezer doesn’t have a partnership with Jaguar, but depending on your device iOS or Android, you can use Apple Car or Android Auto.

    Please check this article - here.

    Rising Star
    buttyradio
    Rising Star
    November 23, 2023

    Have you actually removed Squeezebox or mysqueezebox.com from the list of supported devices? A large number of users is having trouble and they are forced to move to Spotify. This really is a sad story.

      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      November 30, 2023

      Hi @buttyradio, thank you for reaching out.

      I'd like to inform you that the Squeezebox should be functioning well since last Monday.

      Please feel free to let us know if everything is okay on your end.

        Rising Star
        buttyradio
        Rising Star
        November 30, 2023

        Hi @buttyradio, thank you for reaching out.

        I'd like to inform you that the Squeezebox should be functioning well since last Monday.

        Please feel free to let us know if everything is okay on your end.

        Thank you! Your developers fixed the problem and Squeezebox users are really happy.

          Roadie
          BombaMat
          Roadie
          December 26, 2023

          Hello, I am trying to use an iPhone 4 to bring Deezer to a stereo system with a 30-pin dock. Sadly the certificate seems expired for this device (running iOS 7) and I am unable to connect in the Deezer application. 
           

          Is there a solution to my problem ?

          Best Regards

          TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement