Solved

Samsung multi room login issue

  • 11 January 2019
  • 34 replies
  • 329 views


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34 replies

Still not working for me
Userlevel 1
Hola,

I've got same issue since yesterday and none device is working.
Same ID error and same version: 4138
Please help.
Userlevel 7
Badge +5
Hey @Marco O

Have you tried rebooting your router for about 3 mins to see if it helps? Also, try resetting your password before doing that. And let me know how it goes 😉
Userlevel 1
Hola Rudi,
Didn't work.
Any other ideas please?
Userlevel 1
Hello,
Any news? Still not working.
Userlevel 7
Badge +5
Hey @Marco O

Sorry to hear that. And thank you for your patience.
Have you checked to see if Samsung released any updates? Even for the app? Our devs passed the information that this issue was fixed. If you've changed your password and reset the router and devices, we need to establish if there's something else failing.
Userlevel 1
Hola Rudy,
I've checked for any update and there aren't any. So the version I mentioned is the latest.
Thanks for your support. Hope you can help me.
Userlevel 7
Badge +5
Hola @Marco O

Thank you for coming back. I've reported your details to our devs. I'll let you know once I get an update.
Userlevel 1
Thanks Rudi.

I'll wait.

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